Scotia Wealth Management Administrative Assistant/Service Support Officer

Requisition ID: 244111 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose As a member of the Scotia Wealth Management team the Administrative Assistant is responsible for contributing to the overall success of the Centre by supporting the Client Service lead and or Sr Manager Regional Ops & Service in areas of client services, operations, administration and office management for all business lines while sustaining overall Centre operational efficiency and effectiveness. Responsibilities also include performing processing functions and ensuring adherence to Bank security procedures and policies to mitigate risk to the Bank.As a first point of contact, the Administrative Assistant is a highly visible role, responsible for contributing to the overall success of the unit by greeting and directing clients; taking and relaying messages for the unit; responding to and actioning client requests and providing administrative support to other branch team members, while adhering to Bank security and operational procedures and policies. Service is provided in a matter consistent with Scotia Service Standards and complaint resolution Standards. What you will be doing: Meet client needs by: Providing High Net Worth Clients with superior service that demonstrates knowledge and respect and exceeds their high level of expectation Taking full responsibility and resolving inquiries / concerns / complaints within agreed timeframes to the Client’s full satisfaction or by escalating to the appropriated source as set out in the Bank’s Complaint Resolution Standards and Procedures. Providing a high level of service and support to resolving Client’s, Private Banking Team as well as Centre staff with service issues while adhering to policy and procedures Provide support for the delivery of Client Service by: Assisting clients with knowledgeable information and setting up of digital electronic Banking Processing Bank account deposits for Scotiatrust, Private Investment Council and ScotiaMcLeod Ensuring required material in Private Banking Client waiting area is properly maintained and current Monitoring and taking action on deficiencies for the entire Centre with systems and premises Arranging for offsite storage of file/destruction of obsolete files and records Monitoring and ordering office supplies and stationary for the SWM office. Preparation of returns/reports as delegated by the Client Service lead and or Sr Manager Regional Ops & Service Contribute to the quality and efficiency of Branch operations as well as compliance with regulatory and internal Bank guidelines by: Setting up employees on Intralink Officer Profile, Salesforce, ScotiaFX along with other required systems as requested by Client Service lead and or Sr Manager Regional Ops & Service Assigning TCS position authorities for team members based on the PB reference Adhering to position authorities and policies Checking / authorizing transactions within approved limits Completing daily and periodic Automated Control System (ACS) activities Complying with regulatory requirements as part of the service process, including Know Your Client (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Foreign Account Tax Compliance Act (FATCA), Canada’s Anti-Spam Law (CASL), Privacy, Occupational Health and Safety (OHS) and Scotia Securities Inc. (SSI) requirements, processes and guidelines. Completing all mandatory courses on as required Immediately reporting/escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the Client Service lead and or Sr Manager Regional Ops & Service PB Team Lead and/or Private Banking Head Office as appropriate Preparing and participating in meaningful Individual Touch Base meetings with Supervisor on a regular basis Do you have the skills to enable you to be successful in this role? We would love to work with you if you have: Superior client service, client focus as well as communication skills are essential to ensure a consistent service experience for clients. Excellent organizational and time management skills Working knowledge of the Bank’s monitoring and compliance requirements including AML/ATF, KYC, FATCA, CASL, CDIC, FCAC and OHS Working knowledge of Microsoft Office Word and Microsoft Office Excel. Thorough knowledge of transactional services and related policies and procedures; Thorough knowledge of cash, custody and security processes and procedures;