Tim Horton Supervisor

2 days ago

Richmond, Canada Dexterra Group Full time

Job DescriptionWHAT'S THE JOB?A Tim Hortons supervisor is responsible for a variety of tasks, including:Team leadershipA supervisor should be a role model who motivates their team to provide excellent service. They should also build positive relationships with their team and promote a respectful environment. TrainingA supervisor should train team members on food safety procedures, quality, and cleanliness. They should also help identify training needs and opportunities for improvement. Operational tasksA supervisor should ensure that all restaurant policies are followed, including cash policies, meal and break policies, and food safety policies. They should also help solve operational issues and ensure that the restaurant is ready to open, close, or rush. Customer serviceA supervisor should develop strategies to achieve customer satisfaction goals. They should also resolve customer complaints and respond to guest injuries and property damage. Cost controlA supervisor should help control costs by reviewing portion control, minimizing waste, and ensuring high quality food preparation. They should also manage inventory and ordering. A supervisor at Tim Hortons should be willing to work flexible shifts, weekend availability is must. You’d make a great supervisor if you:Consider yourself a “people person,” and enjoy meeting others.Love working as a team and appreciate the chance to collaborate.Understand how to create a great customer service experience.Have a focus on quality and take pride in your work.Are comfortable with responsibilities like cash-handling and store safety. Can keep cool and calm in a fast-paced, energetic work environment.Can maintain a clean and organized workspace.Manage the team, run the floor.Have excellent communications skills.QualificationsWHO ARE WE LOOKING FOR?Must have proven Tim Hortons experience (2 years required).Maintain regular and consistent attendance and punctuality, with or without reasonable accommodationAvailable to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidaysMeet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodationEngage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communicationPrepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredientsAvailable to perform many different tasks within the store during each shiftKnowledge, Skills and AbilitiesAbility to learn quicklyAbility to understand and carry out oral and written instructions and request clarification when neededStrong interpersonal skillsAbility to work as part of a teamAbility to build relationships

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