Junior Business Analyst

2 days ago

Calgary, Canada Long View Systems Full time

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to workAre you passionate about technology and improving processes and systems?We are looking for a detail-oriented and dynamic Junior Business Analyst for our Calgary, Edmonton, Toronto, or Vancouver branches to deliver consultative services directly to our clients and build relationships with our internal teams A Day in the Life:Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modificationsWork with technical teams to turn end user and business issues into documented processes or technical solution documentation aiding End Users, Service Desk Analysts, AI Chatbots and/or Automation processes Assist in the gathering and consolidating documentation for Service Desk useDevelop test plans for business applications / users and locations, act as the interface between the program technical teamsWork with operational stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needsFacilitate the GSD Smart Assist onboarding process for new or transitioning ClientsProvide detailed documentation including business requirements documents and Governance plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end users.Support the training on Smart Assist Clients, Processes and Tools.What You Bring:2+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and WindowsExperience with Service Desk operations and ticket processExcellent written communicationExcellent documentation skillsArticulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clientsExcellent problem-solving and multitasking skillsWhat Makes You Extra Awesome:ITIL FoundationsBusiness Systems Analysis Certification (ECBA, ECBA+, CCBA, CBAP)Why Work at Long View:Comprehensive benefits package from day oneFun is one of our core valuesCareer growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunitiesInteresting work – Be part of exciting projects while accessing all the latest technologies$52,900 - $69,431 a year

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