National Property Claims Adjuster

Experience Aviva:Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The Opportunity:Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?We currently have some exciting roles for National Property Claims Adjusters for our Customer Response - Property team.We offer a comprehensive training program so if you don't have a background in insurance but have strong customer service experience we will train youAviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.What you’ll do:Support our claims customer demand through a call-center environmentInvestigate and negotiate property claims in accordance with Aviva's claim procedures and guidelinesResponsible for confirming coverage and compiling FNOL information for incoming claimsResponsible for data accuracy and the issuance of payments to vendors, insureds and expertsReview and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordinglyEffectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims statusResponsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...Responsible for recognizing questionable claims, subrogation and risk opportunitiesAlso responsible for reviewing case law to determine liability.Meets Property team performance expectations that are set individually and contributes to team successAdheres to and supports policies surrounding attendanceWhat you’ll bring:1 - 3 years claims insurance experience or insurance call center or customer service experience in any industryAbility to work in a fast-paced environment to support customer demandStrong customer service backgroundExcellent computer skills and organizational skillsExcellent oral and written communication skillsBilingualism in English and French (is not a must but a big asset)Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)Licenses for claims adjusting in any provinces (not a requirement but a big asset)What you’ll get:Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunitiesOutstanding Career Development opportunitiesWe’ll support your professional development educationCompetitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees’ physical and mental healthHybrid flexible work modelThis job advertisement is for an existing vacancy which has been posted both internally & externally.Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.#LI-PS2#LI-Hybrid