Afternoon Dispatcher

ASL Distribution is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.ASL Distribution, part of the Fastfrate Group, is a leader in Canadian warehousing and fulfillment services, supporting top North American brands with efficient, customer focused solutions.With customized supply chain solutions, ASL’s warehousing and fulfillment teams expertly manage the receiving, warehousing, picking, packing, and shipping of products with precision and efficiency.It’s an energetic, fast-paced environment, ideal for individuals who excel in teamwork, problem solving, and building efficient solutions to move goods through the supply chain.Why you’ll love working here:A workplace where you can learn, grow, and build your careerA culture that encourages new ideas and continuous improvementSupportive leaders who provide guidance while giving you autonomyA team-focused environmentA competitive total-rewards package, including group benefits and a company-sponsored retirement savings planSupport for professional memberships, training, and certificationsThe Opportunity:This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.Role Summary:We are currently hiring an Afternoons Dispatcher to join our Operations Team in Oakville. This is a great opportunity for someone who’s not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement. We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.Hours of Work:Monday to Friday, 10:00pm–6:00pmInclude any flexibility or predictability (“consistent schedule,” “rotating shifts,”)Work Arrangement:On-site Position Type:Non-UnionEmployment Status:Permanent Work Location & Environment:2789 Bristol Circle, Oakville, OnOfficeKey Accountabilities:In this role, you will:Communicate dispatch information to DriversMonitor and respond to driver’s satellite messagesParticipate in and support driver retention initiativesCollaborate with Customer Service and Planning teams to efficiently solve problemsMaintain fair and equitable distribution of workMonitor driver performance and milesCoach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellitesDevelop solutions for any driver inquiriesUpdate customer websitesCommunicate & problem solve with customers as requiredOther duties as assigned QualificationsWe’re looking for someone who brings:Education & Experience:Minimum of 2 years truckload dispatch experience is an assetMust have a minimum of 1 year of Customer Service experienceSkills & Attributes:Working knowledge of the North American transportation industryACE and Customs/border crossing experience an assetKeen interest in building relationships with your team of drivers and co-workersDesire to urgently resolve incidents that occur while driver is delivering their loadExhibits a conscious effort to understand the causes instead of just the effects of a situationCompletes daily tasks autonomously, but enjoys collaborating with others when solving problemsMeticulous attention to detailGood communications skills (written and verbal)Intermediate level computer skills and proficient keyboarding How To Apply:If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.