Manager, ITS Project Delivery

Location: London Health Sciences Centre Department Name: 50773 – IT Business Operations Status: Regular, Full-Time Who We Are London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. Information Technology Services (ITS) is a department within LHSC providing services in the areas of Network and Telecommunications, Helpdesk, Cyber Security, Clinical and Corporate Applications Support, Clinical Informatics, Interface Creation and Support, Device Deployment, and IT Project Management. ITS delivers services to LHSC along with many regional hospital partners and supports more than 20,000 users of computer systems and devices. Our goal is to support and advance clinical care and quality through the deployment and support of innovative technologies. What the Role is Reporting to the Director, IT Business Operations, the Manager, ITS Project Delivery is accountable for the most complex/highest risk Information Technology projects with strategic impact across LHSC’s Local Delivery Group (LDG) catchment (32 Hospitals). The Manager will oversee a team of Project Analysts, Project Consultants, and Senior Project Consultants, and will collaborate with cross-functional teams to drive operational excellence and continuous improvement. The Manager, ITS Project Delivery will work closely and effectively with various clinical and business leaders, along with project team members and external parties, to ensure projects are correctly chartered, planned, executed and closed, according to project management standards. This includes ensuring projects stay within scope, budget and associated timelines; securing financial, technical, clinical and business resources; appropriately assessing opportunities, impacts and risks; and developing and implementing solutions. This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization. LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required. NOTE: This role is required to be on-call, evenings and weekends on a rotational basis. Who You Are You are self-aware of own assumptions, values, principles, strengths and limitations. You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence. You engage and support others to foster development, personal goals and encourage a healthy organization. You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence. You facilitate an environment of collaboration and cooperation. You create connections, build partnerships and networks. You demonstrate a commitment to the organizational vision, mission, values and service excellence. You are a transformational thinker that encourages and supports innovation. You have exceptional analytical skills that contribute to effective decision-making. You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills. What Skills Are Needed Strong knowledge of Hospital Information Systems (HIS) and IT Infrastructure. Experience working in the healthcare setting. Planning and executing action plans that deliver results and motivate individuals for greater performance excellence. Strong business acumen. Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture. Lead and drive system transformation. Develop self and others through teaching, coaching, mentoring and formal development processes. Strong analytical skills that contribute to effective problem solving and decision-making. What You Will Bring with You Successful completion of a recognized baccalaureate degree program in Business, Health Information Management, Health Informatics, Project Management, or other HealthCare related discipline preferred*. Related post-graduate education preferred. Certification from the Project Management Institute required. Lean Six Sigma, Green Belt preferred. Minimum of 3 to 5 years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital. Previous management experience in IT project delivery preferred. Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program. Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand. Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint). Demonstrated ability to attend work on a regular basis. *Consideration for an interview will be given to an education and prior experience assessment Other Information (internal) London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC’s Mission, Vision, Values and Code of Conduct. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.