Field Service Engineer, AV

9 hours ago

Burlington, Canada Evertz Full time

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.Responsibilities:Commission products or systems at customer sites and deliver on-site as-built operational training to customersRespond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenanceAssess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root causeSystematic & detail-oriented troubleshooting, data collection and reporting of problemsRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional mannerMaintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedbackCo-ordinate customer and system integrator product enquiries and inform sales team of potential opportunitiesSupport product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipmentQualifications:College or University education in Electrical, Electronic, or Computer disciplinesThe ideal candidate will be a new or recent grad with up to 3 years experience in a related fieldExperience working with professional AV equipment or equivalentPrior experience in a service, customer facing role is an assetDirect experience with server hardware, Linux OS and IT networking best practices is desirableUnparalleled desire to help customers and deliver service excellencePassion for technology and learning new technologies, product hardware and softwareStrong verbal, written and interpersonal communication skillsSelf-driven, with a desire to add value to an energetic team, and able to work with minimal supervisionProven analytical skills and ability to champion issues to closureAbility to multi-task in a fast-paced environmentMust be eligible for US travelDual Canadian and US Citizenship would be an assetWhat we Offer:Employer funded benefits program Competitive total compensation packageWork-Life BalanceEmployee assistance planEmployee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams

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