Customer Success Specialist
2 weeks ago
The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each customer reach their specific goals. What you'll be doing: 25% - Get Customers Where They're Looking to Go As an RQ product and solution expert you take ownership of your customers and their successYou successfully uncover what metrics each customer is measuring, and you'll use your knowledge of our software to help them achieve maximum valueProactively provide continuous insight into best practises (incl. marketing analytics, use of product features etc.), and ways customers can hit their individual targets, metrics, and user experience goalsHave an eye for marketing and technical details - you understand technical subjects, and communicate them to our customers in non-technical terms 25% - Provide Proactive Service & Solve Problems Before They Happen You identify and resolve potential customer issues before they do. You will anticipate client needs and provide valuable insights to stop problems before they happenStuff happens - Resolve issues with the help of the Technical Support team in a timely manner (based on defined SLAs), and expand RQ products use throughout the accountYou will respond to customer requests and issues as the highest priority (within defined SLAs) Provide admin training on customer's request, and when new features are released 25% - Drive Retention Rates & Build Your Accounts Maintain high customer renewal rates as a result of ongoing customer engagement and technical leadershipCapture and maintain current customer accounts, and work with your sales team to identify growth opportunitiesWork with our sales and accounting teams to accurately renew yearly customers by ensuring all details are accurately captured and communicated 25% - Onboard New Customers As an RQ product and solution expert, you understand your customer's requirements; you recommend options to create the best user experience for their users; and then setup the system that delivers beyond customer's expectationsUse your project management skills You'll drive our new projects by capturing and implementing each customer's specific requirements. They have go-live targets, and it's your job to hit themCapture and document each specific customers requirements and setup. It's your job to set up the next Customer Success Specialist to deliver value, so ensure they know what's important to each customer, and what's included in their individual setup Success Metrics, and What We'll Measure: Retention rate – we want to partner with our customers for the long runProactive engagement – helping our customers be successful in meeting their targetsOnboarding time - Effectively onboard customers into RQ Products as per agreed delivery scheduleBuild your territory - Contribute to growth your customer value; build your territory customer base by getting referred to potential customers; and identify potential accounts in your network Job Type: Full time Shift & Schedule: Workday: 9:00 am – 5:00 pm, in office 3 days a week.After-hours work may be expected to hit your customer targets Remuneration: Salary (base): $55,000 - $60,000 per year; On-Target Earnings: $60,000 - $70,000, uncappedCommission: Percent (%) of the Annual Contract Value (ACV) onboarded and retainedHealth benefit account ($2,500)
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Customer Success Specialist
23 hours ago
Mississauga, Ontario, Canada Texada Software Full time $60,000 - $100,000 per yearAt Texada, we're building the most comprehensive platform for equipment rental, sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long-lasting partnerships.We're looking for a proactive, customer-obsessed Customer Success Specialist II to own a segment of low-touch customers (
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Customer Success Specialist
5 days ago
Mississauga, Canada RhythmQ Full timeThe Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...
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Customer Success Specialist
4 weeks ago
Mississauga, Canada RhythmQ Full timeOverviewThe Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help...
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Customer Success Specialist
4 weeks ago
Mississauga, Canada RhythmQ Full timeOverviewThe Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help...
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Customer Success Specialist
2 weeks ago
Mississauga, Ontario, Canada RhythmQ Full time US$55,000 - US$60,000The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...
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Customer Success
7 days ago
Mississauga, Canada Snaplii Full time**About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...
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Customer Success Specialist
2 weeks ago
Mississauga, Canada RhythmQ Full timeThe Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...
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Customer Success Specialist
2 weeks ago
Mississauga, Canada Embark Student Corp. Full time**Description**: **Mandate** As customer success specialist, you will encourage customers to maximize the value of their RESP contributions and answer their questions and concerns along the way. You have a revenue driven mindset that focuses on building balance and identifying up sell opportunities. Through providing a fantastic customer experience and...
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Trilingual Customer Success Specialist
23 hours ago
Mississauga, Ontario, Canada Embark Student Corp. Full time $45,000 - $55,000Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)Application Deadline: 28 November 2025Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $45,000 - $55,000 / yearDescription Please note: We are only accepting and reviewing trilingual Mandarin AND Cantonese speaking...
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Bilingual Customer Success Specialist
2 weeks ago
Mississauga, Canada Loadlink Technologies Full timeGet AI-powered advice on this job and more exclusive features. Loadlink Technologies provided pay range This range is provided by Loadlink Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $52,000.00/yr - $62,000.00/yr About LoadLink Technologies Join Canada's leading freight...
