Branch Operations Assistant

Job DescriptionWhat is the opportunity?RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.  The RBC Dominion Securities branch located in Courtenay, BC is currently seeking a Branch Operations Assistant/Receptionist to provide back office support to clients, Investment Advisors, and Investment Advisor Associates.What will you do?Preparation of cheques, RSP/RIF withdrawals as requested (i.e. ensure that cheques are properly signed before release or mailing)Prepare bank deposits, deliver to bank and pick up of transit mailPrint daily reports and distribute them accordinglyBook-in and ship security certificates to TorontoEnsuring LOA’s are correctly completed with proper authorizationMaintain standing LOA file and ensure valid/current LOA’s are on fileProactively advise and obtain from Assistants’ new LOA’s prior to expiryAssist with opening mail and distribute as per Internal ControlsAssist with the phone coverage as required, in a courteous and professional mannerAssist with the distribution of incoming courier bag and reports, faxes and transit mailOrder forms and suppliesVerifying and inputting incoming/outgoing cheques, and bank wiresServing customers/responding to requests made in personVerifying and processing all daily RSP contributionsProvide courteous and efficient client serviceMaintain accurate branch report filesOther admin duties as requiredWhat do you need to suceed?Must-haveMust have the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results.Preference will be given to those who have knowledge of security cage operations, policies and procedures regarding client accounts and internal control policies.Responsible for participating in and adding to a positive working environment that relies on team work and a mature attitudeExceptional attention to detail in all aspects of job duties requiredStrong communication skills and keen attention to detailWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial serviceCompensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills,  registration status, performance, individual goals; market conditions; and business needs.The expected salary range for this position is $40,000-55,000This position may be eligible to receive a discretionary/variable incentive payment.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsAdditional Job DetailsAddress:777 FITZGERALD AVE:COURTENAYCity:CourtenayCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2025-12-02Application Deadline:2025-12-23Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.