RQ00443 - Project Manager/Leader - Senior

Job DescriptionMust haves:Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)Excellent Communication skills both verbal and written, and strong stakeholder engagement skillsTime Management, with the ability to manage tight deadlines and prioritize multiple projectsCollaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution7 to 10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systemsDemonstrated knowledge of clinical workflows and associated business processes Responsibilities:The Senior Project Manager/Lead is responsible for leading integrations of clinical healthcare sites (i.e. “clients”) onto the EHR (Electronic Health Record) including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.Manages all aspects of EHR Integration projects to client applications, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with project management methodologies and frameworksEngage with clinical health care sites and stakeholders; handle client relationships to manage expectationsGather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areasWork closely with teams at Ontario Health , such as Ontario Health’s Identity and Access Management Service (ONE ID), the Ontario Health Service Desk, ONE Access Gateway team and OLIS Product team to support deployments/clientsArticulate and prioritize issues and risks and recommends mitigation strategies for decision makersFacilitate training of end-users and distribution of materials and job aids; develop documents and support materials as requiredUse appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-outEnsure pre Go-live readiness: technical, configuration, workflow modificationsProvide go-live, troubleshooting and first 72 hours ‘warranty’ support; facilitate transition to OperationsDevelop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regionsUpdate and monitor project document repository within MS Teams to ensure all documents are developed, reviewed and maintained in the repository Desired Skills:Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of KnowledgeDemonstrated project management software skills and experience e.g. MS Project, MS Teams etc.College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desiredKnowledge of electronic health records (EHR) and other Healthcare Information Systems used throughout the province of OntarioExperience with health system business implementation and deployment projectsProven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an assetExperience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholdersAbility to readily identify, assess and mitigate implementation and adoption issuesExperience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sectorExperience operating in highly political environments and across various organizational culturesWorking knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements is an asset RequirementsCriteriaCriteria DetailsCriterion Maximum Rating1.      7 – 10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems302.      Strong communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance203.      Knowledge of Healthcare Information Systems and Lab Information Systems used throughout the province of Ontario204.      Experience with health system business requirements definition and implementation105.      Knowledge of clinical testing/lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories      106.      Proven track record working with health care professionals in the field10  Deliverables include, but are not limited to:Site / Client Engagement and Client ManagementSite Contract ManagementSite/Virtual Training and TroubleshootingProject Go-live Schedule per Clinical SiteProject Risk/Issue ManagementService Management and Project DocumentationDeployment Reporting and Tracking  Must Haves: 7 + years experience project managing electronic health-related projects, ideally with experience deploying clinical software systems 7 + years experience Demonstrated knowledge of clinical workflows and associated business processes  7 + years experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)