Representative, Customer Service Bilingual

Company SummaryCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box. In your role as a customer Service Representative you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.HERE’S HOW YOU’LL CONTRIBUTE:Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional mannerAddress lawyers and lenders on any issues relating to their specific files, elevating to internal partners as requiredEnsure service standards are being met by processing designated Lender follow-up in accordance with the applicable programCommunicate file updates to internal and external partners using internal computer systems.Organize rush requestsAssist with preparation of document packages and reportingMeet and exceed customers needs and expectations, escalating all issues to the department managerHERE’S WHAT YOU’LL BRING:Minimum one year of customer service experience in a call center environmentMortgage administration experience or a Legal Assistant/Law Clerk diploma would be an assetExceptional phone manner with strong communications and interpersonal skillsProven ability to problem solve and prioritize issuesDetail oriented and proven ability to multi-task in a fast paced environmentAbility to exercise good judgment in protecting confidential informationIntermediate computer skills in MS Office products (Word, Excel and PowerPoint)Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.HERE’S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness EssentialsGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentives The opportunity to participate in our stock purchase planAnd more*ABy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.