Customer Services Representative

2 days ago

Terrace, Canada Coast Mountain College Full time

Job description and duties We are seeking passionate individuals to join us in our mission to become the college of choice for experiential, place-based learning – where students learn both in the classroom and in the spectacular outdoor spaces unique to this region of Canada.CMTN is dedicated to employment equity and diversity by providing a workplace that is inclusive and welcoming. It is our aim to reflect the diversity found in our unique region throughout CMTN's workforce. Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization. All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date.Duties: The Customer Services Representative will serve as the first point of contact for prospective students and community members. This role is essential in creating a welcoming and supportive experience for all callers, whether by phone, text message, or email. The successful candidate will provide accurate information, guide individuals through processes, and connect them with the right departments to ensure smooth communication across the college.Duties will include but will not be limited to the following:Answer incoming calls and emails promptly and professionally, recording outgoing messages for holidays, hours of operation, and closures Respond to inquiries via college email accounts, prioritizing recruitment inbox.Stay up-to-date and informed about a wide range of materials related to Coast Mountain College, including program offerings, departmental functions, and institutional updates. Provide accurate information about programs, applications, payments, and services. Communicate with prospective students via text message when appropriate and maintain accurate records of inquiries Receive and process credit card payments over the phone. Direct callers to appropriate departments or personnel, keeping up to date on staffing changes, and book appointments with advisors, learning assistants, accessibility, and health services as needed. Other related duties of similar scope and complexity as assigned Qualifications A minimum of a two-year diploma or undergraduate degree (preferably in Business, Education, Communications or Marketing) along with 3 years of experience in the areas of student customer service, hospitality, or sales.Required knowledge, skills, and abilities include:Knowledge of Colleague, Outlook, MS Office and social media platformsExceptional phone manner and interpersonal communication skills with the ability to maintain a courteous and informative toneStrong written and spoken English proficiencyExperience with professional email and text messagingStrong multi-taking skills with the ability to prioritize tasksRecord-keeping and data collection experienceResourceful problem-solving and sound judgementCollaborative relationship-building skills with training in de-escalation and conflict resolutionPreferred Qualifications:Familiarity with post-secondary education systemExperience working in a fast-paced environmentCommitment to equity, diversity, and inclusion

  • Customer Service Representative

    2 weeks ago

    Terrace, Canada Enterprise Holdings Full time $10,600 - $39,800 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr...

  • Customer Services Representative

    1 day ago

    Terrace, BC, Canada Coast Mountain College Full time $51,500 - $65,200 per year

    Customer Services Representative (Terrace)Job description and dutiesCoast Mountain College (CMTN), Terrace Campus, invites applications for a continuing full-time Customer Services Representative commencing as soon as possible. Salary will be in accordance with the BCGEU Support Staff, Level 5: $2,030.00 biweekly plus a comprehensive benefits plan.We are...

  • Customer Service Representative

    1 week ago

    Terrace, Canada Speedy Cash Full time

    If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you! **Perks and Benefits** - Welcome Bonus - Competitive wages, bonuses, and benefits - Hands-on and continual training in transferable skills -...

  • Member Service Representative

    1 day ago

    Terrace, Canada Northern Savings Credit Union Full time

    MEMBER SERVICE REPRESENTATIVE Reports To: Assistant Branch Manager - Every employee must honour the vision, mission and values of Northern Savings Credit Union._ **Primary Purpose** The Member Service Representative (MSR) is a key position in the branch providing routine financial transaction through exemplary member service. The MSR is usually the...

  • CSR (Customer Service Representative)

    2 weeks ago

    Terrace, BC, Canada Avis Budget Group Full time $36,000 - $42,000 per year

    BUDGET CAR RENTALS, TERRACE, B.C.PLEASE NOTE OUR LOCATION BEFORE APPLYING:LOCATED AT THE NORTHWEST REGIONAL AIRPORT, IN TERRACE, BRITISH COLUMBIA,We are seeking a customer service representative/Automotive detailer who will be responsible for providing excellent customer service to our rental car customers. The ideal candidate will have excellent...

  • Customer Service Representative

    2 weeks ago

    Terrace, BC VG H, Canada Enterprise Mobility Full time $35,000 - $55,000 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr...

  • Client Service Representative

    2 weeks ago

    Terrace, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Agent

    1 day ago

    Terrace, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - West Jet** **Full-Time** **Terrace, BC** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports...

  • Customer Service Agent

    1 day ago

    Terrace, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - West Jet** **Part-Time** **Terrace, BC** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports...

  • Customer Service Advisor

    7 days ago

    Terrace, Canada GCOC Full time

    **Geared for the Driven** At GCOC Terrace, a franchisee of Great Canadian Oil ChangeSM (GCOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line...