National Account Executive

Description Position PurposeThe National Account Executive is responsible for directing and managing the development of strategic relationships within our top 60 national customers. Accountable for the growth of a portfolio representing $65M-$85M annualized revenue that could span our commercial manufacturing and retailers’ portfolios as allocated. The facilitator of leading value through collaborative business planning solutions to influence key C-Level customer leaders. Field Based Role: West Territory: Alberta, Manitoba, and Saskatchewan. Must be willing to travel locally throughout the designated area up to 5 days/week.Key Responsibilities May Include:Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.Major/Key Accountabilities:Develop, align, and execute multi-year strategies to drive revenues and gross profits through collaborative business planning.Develop contractual agreements and strategic commercial terms.Proactively cultivates relationships with customers leveraging the end-to-end channel strategies within our commercial manufacturing and retail portfolios.Leverages insights to bringing innovative ideas that influence value creation.Proactively develop a comprehensive understanding of the customer's business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.Identifies opportunities to drive optimizations and new business solutions based on customers' priorities.Positions oneself as a thought leader and trusted advisor to executive-level business decision makers.Accountable for managing a portfolio pipeline. Meet sales goals by reviewing forecasts, assessing, and mitigating risks, and ensuring data accuracy within customer relationship management systems.Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.Be an ambassador for CHEP Canada’s core values of sustainability tied to environmental social governance (ESG)Act as Subject Matter Expert (SME) support business process that support organization growthCollaborate with internal partners on end-to-end value chain synergies to drive total system growth within retail and commercial manufacturing. Measures:Volume/Revenue/ProfitabilityCustomer Net Promoter ScoresSales Funnel / Growth KPIs / Value CreationExperience and Qualifications:Bachelor’s Degree minimum5-7 Years Sales and Account Management ExperienceProven record of selling in highly complex strategic environmentsExtended work in cross functional matrix oriented internal structuresWorking in complex business models, systems, and proceduresExpert knowledge of supply chainLeading in a matrix organizationPersonal relationship building capabilityNegotiating large complex agreementsInnovative value proposition developmentExcellence in team building and personal developmentEnvironment Social Governance and Sustainability trainingKnowledge of retail supply and sales operationsKnowledge of commercial manufacturing Languages:English requiredFrench desiredRemote TypeHybrid RemoteSkills to succeed in the roleAdaptabilité, Apprentissage actif, Communication, Croissance des revenus, Curiosity, Développement de partenariat, Développement de solutions, Empathie, Engagement avec les parties concernées, Gestion d'actifs, Gestion de relations, Gestion des comptes, Initiative, Intelligence émotionnelle, Littératie numérique, Négociation, Planification stratégique, Propositions de valeur, Résolution de problème, Rétentions de clients, Satisfaction du client, Stratégies commerciales, Travail interfonctionnelWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at