Operations Officer I

We are seeking two eager and highly detail-oriented Operations Officers I to join the Credit Centre Operations team. This is a vital entry-level back-office role focused on processing a variety of operational requests (OPC requests) initiated by customers via phone channel or branch, including statement reprints, cheque copies, and account maintenance. This 6-month contract offers an excellent opportunity to gain foundational banking knowledge with strong potential for extension and conversion.Work Location: Hybrid (4 days per week on site) at Mississauga, Ontario.Start Date: December 15, 2025This is a 100% back-office operations role, primarily supporting the Government Request for Information team by handling and executing various customer-initiated operational tasks (OPC requests). Success in this position requires a high degree of adaptability, the ability to multitask across various systems, and a strong sense of urgency to consistently meet strict Service Level Agreements (SLAs). There is no direct external stakeholder interaction.Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Fixed Schedule).AdvantagesCareer Pathway: Excellent opportunity for entry-level candidates to gain foundational banking knowledge and experience, with strong potential for contract extension and conversion to a full-time position.Team Environment: Work in a supportive and collaborative team of 22 members, focused on achieving shared goals.Operational Expertise: Gain specialized expertise by supporting a critical function (Credit Centre Operations) that manages sensitive Government Requests for Information.Hybrid Work: Benefit from a fixed hybrid work schedule (4 days on site) at the Mississauga location.ResponsibilitiesOperational Processing: Execute general to specialized transactions and processing activities, including fulfilling OPC requests such as statement reprints, cheque copy requests, electronic bill payments, and account maintenance.SLA Adherence: Prioritize and manage individual workload to consistently meet strict Service Level Agreement (SLA) requirements for service and productivity.Accuracy and Compliance: Execute transactions accurately, on time, and in line with established guidelines and procedures, applying appropriate due diligence in adherence with operating policies.Issue Resolution: Refer or escalate processing or operational issues as needed, based on a solid understanding of the issue, connecting with the appropriate internal function to facilitate resolution.Process Improvement: Actively review internal processes/activities and contribute ideas for process improvement, supporting critical projects that strengthen the operating model.QualificationsMandatory Requirements Experience: 0–2 years of overall experience. We are looking for candidates with strong initiative, who are eager to learn and adaptable.Core Skills: Demonstrated experience with or ability to meet SLAs, strong multitasking skills, and a high degree of attention to detail.Communication: Strong communication skills (written and verbal) for interacting effectively with team members and internal partners.Education: Post-secondary degree is required.Desirable Qualifications Previous experience in the banking industry or a branch environment.Prior customer service experience (demonstrating communication and organizational skills).Background or education in Business.SummaryIf you have a passion to contribute to a leading financial institution, we encourage you to apply. This is an excellent opportunity to develop your career and make a significant impactRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.