Global Service Desk Team Lead
2 weeks ago
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to workAre you passionate about leading people and going above and beyond to deliver an exceptional experience for clients? We are looking for a dynamic and customer-oriented Global Service Desk Team Lead for our Integrated Global Services team located in Calgary, Edmonton, Toronto or the greater areas You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.A Day in the Life:Ensure the service desk support teams deliver professional, customer-focused, and high performing supportMaintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and softwareContinuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvementAssist with the development and implementation of business continuity and service recovery plans and activitiesLead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructureDevelop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholdersProvide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standardsWhat You Bring: 3+ years of experience in an IT team lead role or similar5+ years of experience in an IT support roleStrong leadership and organizational skillsHigh level of initiative and work ethicMotivation and a self-starting mindset Accountability and a team-oriented attitude Passion for creating and delivering an exceptional client experienceAmazing interpersonal skills with a high degree of self-awareness & empathyExcellent problem-solving and multitasking skillsWhat Makes You Extra Awesome:Experience leading a service desk ITIL CertificationEntrepreneurial mindsetPassion to learn and growWhy Work at Long View?Great people and cultureCareer growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunitiesInteresting work – Be part of exciting projects while accessing all the latest technologiesFlexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness$60,000 - $79,847 a year
-
Global Service Desk Team Lead
2 weeks ago
Calgary, Canada Long View Systems Full timeJoin to apply for the Global Service Desk Team Lead role at Long View Systems. Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our...
-
Global Service Desk Team Lead
7 days ago
Calgary / Toronto / Edmonton, Canada Long View Systems Full time $60,000 - $79,000 per yearLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
-
Service Desk Team Lead
1 week ago
Calgary, Alberta, Canada my clients Full time $90,000 - $120,000 per yearService Desk Team Lead (Bilingual – English/French)Location: Calgary, AB - On-siteContract"About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...
-
Team Lead Service Desk
3 days ago
Calgary, Canada Western Financial Group Full time**Truthfulness | Fairness | Value | Loyalty** As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...
-
Service Desk Team Lead
2 weeks ago
Calgary, Alberta, Canada KTek Resourcing Full time $80,000 - $120,000 per year3–5 years of experience managing IT Service Desk or technical support operations.Strong understanding of incident, request, and escalation management processes.Proven hands-on troubleshooting experience in Windows environments, hardware, and network connectivity.Proficiency in ServiceNow (reporting, dashboards, ticket management).Experience managing AWS...
-
Service Desk Team Lead
9 hours ago
Calgary, Alberta, Canada HCLTech Full time $80,000 - $120,000 per yearAbout the Company:We are a leading IT service provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology solutions while fostering a culture of collaboration, inclusivity, and continuous improvement.About the Role:We are seeking a motivated and experienced Service Desk...
-
Global Service Desk Analyst
1 week ago
Calgary, Alberta, Canada Long View Systems Full time $23 - $25Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
-
Global Service Desk Analyst
1 week ago
Calgary, Alberta, Canada Long View Systems Full time US$40,000 - US$52,000Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
-
Bilingual Service Desk Team Lead
10 hours ago
Calgary, Alberta, Canada Yochana Full time $62,400 - $100,800 per yearRole: Bilingual Service Desk Team LeadLocation:Calgary, AB, Canada OnsiteRate: CAD$ 24/Hr on T4About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...
-
Bilingual Service Desk Team Lead
4 weeks ago
Calgary, Canada HCLTech Full timeAbout the Role: We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow reporting, AWS Connect/IVR management, and a proven ability to manage and develop a high-performing...
