Intermediate Service Desk Analyst

2 days ago

Ottawa, Canada N-able Full time

Intermediate Service Desk Analyst (Fixed Term)JOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLOttawa, CanadaInformation Technology20301 Job Description Why N-ableAt N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you. What You'll DoProvide day-to-day I.T. support for N-able employees. Serve as the primary contact for N-able senior leadership team.User identity and endpoint management via cloud native technologies. Assist with incident and service request management in an ITIL based environment.Other duties as assigned by management. What You'll BringExcellent interpersonal, verbal and written communication skillsAbility to quickly assess challenges, and clearly set expectations on next steps. Effective organization and time management skills. Ability to quickly adapt to changes in technology and/or business processes. 1-3 years supporting endpoint OS. (Windows, MacOS)1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence) 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy) Purple PerksDiscounted gym access at several local facilities FuN-raising opportunities as part of our giving program N-ablite Learning – custom learning experience as part of our investment in you 

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