Customer Service Coordinator, Empire Envelope

7 days ago

Edmonton, Canada Qualico Canada Full time

Job OverviewReporting to the General Manager, as the Customer Service Coordinator you act as the primary in-field liaison between clients and divisional managers for insulation, drywall, spray foam, paint, roofing, and siding. Your day-to-day responsibilities will include:Acting as a single point of contact on-site for client inquiries, feedback, and performance concerns.Capturing, triaging, and translating field observations into actionable updates for divisional managers (PM, quality, safety, estimators).Prioritizing critical issues to ensure timely resolution and maintain client confidence.Coordinating and preparing agendas/notes for client walkdowns, coordination meetings, and scope-specific updates.Liaising with Operations and Construction Managers and key production staff, to assist with scope specific inquiries and specification updates. Verifying corrective actions and confirming client sign-off on completed items.Coordinating warranty/closeout communications and compiling scope-specific documentation, as needed or requested (as-builts, warranties, maintenance notes).Auditing of SupplyPro weekly to ensure prompt communication from our Residential Supervisors) and reporting information to Residential Operations Manager and Construction ManagerAs our ideal candidate, you are…A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.A creative problem solver; you think outside the box for solutions without fear of failure. Essential RequirementsHigh School Diploma, or equivalent.Minimum 1 year of experience.Valid class 5 licence and a clean driver's abstract.Exceptional verbal/written communication and field reporting skills.Practical knowledge of building envelope tradesStrong organization, prioritization, and stakeholder management abilities.Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint). Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), Supplypro and JobSchedule. Preferred RequirementsSecondary school is a definite asset.What We ValueCreating trusting and successful working relationships.Setting clear, measurable and achievable goals. Cooperating with team members in an open, positive and respectful manner.Staying current with technical job skills.Taking responsibility for the outcomes of decisions and actions. Work ConditionsYou primarily work in an office setting during regular business hours with travel to sites required. Overtime may occasionally be required.

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