Coordinator, Region Office Operations

POSITION SUMMARY The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This role involves welcoming clients at reception, addressing inquiries related to key business transactions, and handling general administrative and facility support tasks. RESPONSIBILITIES: Reception Duties: Welcoming clients and office members, managing incoming calls, and overseeing supply inventory. Mail and Courier Management: Handling receipt, preparation, and distribution of mail and couriers. Meeting Room and Facilities Support: Arranging meeting rooms, setting up technology, maintaining office equipment, and conducting regular facilities reviews. Advisor Network Support: Providing guidance on policies, procedures, and resources, including training on digital tools. Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries. Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed. If you are a proactive individual with excellent communication skills and a knack for multitasking, we would love to hear from you Floater Travel: travel to near-by office locations will be required on a weekly/biweekly/monthly basis. Occasional Travel: travel to nearby office locations will be required for vacation and/or absence coverage when necessary. Mileage reimbursement will be provided. QUALIFICATIONS: Minimum 2 years of administrative and reception experience preferably in the Financial Services industry Post-secondary education in a business discipline is an asset Demonstrated strengths in: Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients Accountability - Results oriented, takes ownership and delivers on commitments Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication Critical Thinking – ability to effectively problem solve and communicate solutions Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team Ability to organize and prioritize multiple tasks with discretion under tight deadlines Strong Business/Technical skills – including proficiency in Microsoft Office 365, MFDs and TEAMS technology support Agile learner with a desire for continuous improvement and development is an asset Knowledge of French and English is required to support clients and Team members within and/ or outside the province of Quebec. Benefits: COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.  EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans. RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan  WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.  INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background). IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.