HVAC Service Dispatcher

2 weeks ago

Saskatoon, Canada Welldone Mechanical Services Full time

If it's not done well, it's not WelldoneJoin our growing team at Welldone Mechanical Services, Saskatoon SK.We have an immediate opening for an HVAC Service Dispatcher / Customer Service to join our dynamic team This position is pivotal in our office, providing exceptional customer service and support to our technicians and customers.Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC service in Saskatoon since 1995. We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.POSITION: HVAC Service Dispatcher / Customer ServicePAY: $24.00 to $29.00 per hour, depending on experienceWORK HOURS: Monday through Friday, 7:30am - 4:30pmLOCATION: Saskatoon, SKWHAT WE HAVE TO OFFER:Locally owned and operatedStability and growth with year-round workOpportunities for professional development and growthPositive and collaborative team environmentTeam eventsSNACKS in the breakroomPositive culture motivated by continuous improvementHigh standard of professionalism in "who we are and what we do"BENEFITS:Medical and Dental insurance; 100% paid premiums by employerLife insuranceCritical illness insurancePaid vacation11 paid holidaysRRSP with company match programWHAT YOU WILL BE DOING:First point of contact for our customersAnswering incoming calls and making outbound callsEnhance each customer's experience, ensuring their day is positively impactedLiaison between our customers and service technicians and ensuring accurate and timely communicationGather essential information and enter data into our operating system BuildOps in "real time" while communicating with customersRespond to incoming customer inquiries via telephone and emails in a timely mannerScheduling service and maintenance appointmentsPrioritizing incoming service requests and dispatching techniciansChecking timesheetsPurchaser ordersChecking GPS for location and best routesProvide general administrative and clerical supportQUALIFICATIONS / SKILLS:Desire to support and be part of a great team2 + years of customer service, scheduling, coordinating, project coordinating or similar experienceExcellent communication and interpersonal skillsWillingness and ability to adapt, stay calm under pressure and work with a wide range of personalitiesProficient in using multiline phones, text messaging and emailAble to type 40+ WPMExperience using a CRM/ERP, or cloud-based operating system; we use BuildOpsWe are an Equal Opportunity Employer and value:Humility: Actively pursues learning and improvement, values input from others and demonstrates openness to acknowledging and learning from mistakes.Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator

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    1 week ago

    Saskatoon, SK SK W, Canada 6116b25d-a9e8-4d81-b012-949f09a1c678 Full time $24,000 - $34,800 per year

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