Hotel Rooms Manager

Be Part of the Story at The Arlington Hotel and River’s Edge At The Arlington Hotel, every team member plays a role in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, preparing cozy rooms, serving in our restaurant, or helping host memorable banquets at River’s Edge—the elegant event space connected to the hotel—your work brings charm, warmth, and personality to one of Ontario’s most unique boutique destinations. Located in the heart of picturesque Paris, this is more than just a place to work—it’s a place to contribute, grow, and take pride in the moments you help create. As part of Carmen's Group, you’ll be joining a hospitality family with over 40 years of experience making people feel seen, celebrated, and at home.  Why work for Carmen's Group? Career coaching & growth opportunities Great Place to Work Certified (2022-2024) Named Best Workplace in several award categories: Most Trusted Executive Teams Best Places to Work in Hospitality & Retail Best Places to Work in Canada Best Workplaces for Women Best Workplaces for Mental Wellness Perks & Benefits Pay on Demand – get paid when you need it Global Hotel Discounts for your travels Comprehensive Group RRSP & Health Benefits Annual Incentive Plan Staff discounts at our restaurants Wellness programs & staff events Employee recognition programs celebrating your achievements and milestones Referral bonuses when you bring great talent to the team Safe, inclusive and supportive workplace culture Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.  Position Details: Job Type: full-time, permanent Vacancy:  This posting is for an existing vacancy (replacement for a currently unfilled position) AI Disclosure:  Your application will be reviewed by our hiring team. We do not use artificial intelligence in the screening or selection of applicants for this position.  What you will be doing: As the Hotel Rooms Manager, you’ll play a pivotal role in driving group sales and maximizing room bookings while leading the teams that shape our guests’ entire experience. From cultivating relationships with group clients to overseeing the seamless coordination of guest services and housekeeping teams, you’ll ensure every stay is smooth, welcoming, and aligned with the high standards of the Arlington Hotel. In this role, your responsibilities will include: Communicating effectively with guests, building rapport, and resolving concerns with professionalism and care Promoting and securing guest room bookings using strong sales and customer service techniques Overseeing the Housekeeping, Guest Services, and Maintenance teams, providing coaching, training, and leadership to deliver superior customer service Ensuring hotel rooms, public areas, and the building overall are maintained to the highest standards of cleanliness and safety for guests, employees, and visitors Collaborating with the Assistant General Manager to establish budgets and support hotel rooms operational requirements Conducting inventory and purchasing required supplies in alignment with established purchasing processes Fostering a positive, supportive work environment by living our Purpose, Vision, and Values with both the team and our guests Performing other duties as assigned to support smooth and efficient hotel operations This role is ideal for a motivated and service-focused leader who thrives in a dynamic environment and takes pride in elevating the guest experience at every turn. The hospitality you bring to every stay: 2-3 years’ experience in a hotel environment, preferably in Guest Services or Housekeeping Post-secondary education in hotel management or related discipline 1-2 years’ experience in a supervisory/managerial position Experience with Property Management System (PMS) Jonas Chorum an asset Friendly, professional, and customer service focused Strong problem-solving abilities Humble, uplifting, and supportive leadership style Excellent verbal and written communication skills Smart Serve certification required We are Carmen's Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmen's Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time. Are You Ready to Take the Lead? If you're a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary - together.  Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.  Powered by JazzHR