Residence Life Area Coordinator

Position Summary Residence Life at Laurier Wilfrid Laurier University is committed to creating safe, supportive living and learning environments that promote healthy student transition and academic success. The Department of Residence is comprised of four functional units; administration, facilities, residence education, and residence life. The Residence Life unit is committed to engaging students as valued members of the Laurier community and is focused on creating opportunities for students to positively contribute to their own growth. Residence Life at Laurier has always been characterized by mutual respect and works diligently to promote healthy and caring communities. The Department of Residence at Wilfrid Laurier University is a multi-campus operation, supporting the growth and development of safe and inclusive residence communities on the Brantford and Waterloo Campuses.  Reporting to the Manager, Residence Life (RLM) on the Brantford Campus, the Residence Life Area Coordinator (RLAC) is responsible for the day-to-day operational supervision of assigned residence buildings at Wilfrid Laurier University. RLACs are expected to enhance the living and learning environment of Laurier residence buildings by prioritizing staff and student development, resident outreach, community building, attention to facilities, and administrative organization. RLACs are engaged members of the Residence Life Team that are collectively responsible for residence student staff selection and supervision, as well as the development and implementation of student staff training. Further, RLACs will participate in portfolio work with members of the Department of Residence Team to support the mission and vision of the Department. The RLAC is also responsible for investigating student conduct, enforcing residence policy, and supporting student leadership development. Successful professionals in the RLAC role approach the position as a lifestyle, regularly interacting with students and staff. The RLAC position is a full-time, live-in staff member who works to maintain Laurier’s standards of community living and provides opportunities for students to be active participants in safe residence communities that support individual growth and development. The RLAC assumes primary responsibility and direct supervision of Residence Life Dons, providing developmental coaching to assist Dons in enhancing the skills necessary to succeed in their role. In partnership with the Residence Education unit, RLACs are responsible for the comprehension, promotion, and delivery of a residential curriculum for the residence population. To maintain safety and security as a high priority on behalf of Residence Life at Laurier, the RLAC will also participate in an after-hours on-call shift rotation. The RLAC is expected to manage and triage low to intermediate level emergency situations, applying conflict resolution skills and counselling techniques when necessary. When appropriate, the RLAC will direct higher-impact situations to the Manager, Residence Life (RLM), on-call. Accountabilities Staff Supervision & Development Facilitate move-in & move-out processes for Residence Life Dons, and support the management of Laurier’s move-in and first year orientation process Execute the selection and evaluation of Department of Residence student staff in partnership with the Residence Education unit Assist with the development and delivery of on-going training programs for Department of Residence student staff including summer training modules, August Student Staff Training, monthly in-service training and weekly training during staff meetings Conduct weekly staff meetings and one-on-one meetings with Residence Life Dons Provide ongoing support and development to Residence Life Dons throughout ambiguous or unclear situations, and complete performance management when appropriate. Administrative Duties Be responsive to administrative requests made by staff in the Department of Residence in a timely manner Monitor the Residence Documentation System, manage conduct as assigned by the Manager, Residence Student Conduct and Residence Life Conduct Coordinator, and assign appropriate residence sanctions as defined by the Residence Code of Conduct Manage and supervise the implementation of residence building community initiatives and funding requests Assume responsibility of portfolios as assigned by Managers, Residence Life (RLMs) and the Associate Director, Residence Life Guide Residence Life Dons in the implementation of departmental and institutional policies and standard operating procedures Manage timely submission of all documentation by Residence Life Dons, including employment contracts, community documentation, and entries in the Residence Documentation System Report, track and follow up on facilities issues in residence Preparing documentation (i.e. meeting agendas, performance evaluations, conduct meeting notes, incident reports, etc.) Report, track and follow up on facilities issues in residence Be responsive to requests made by Campus and Community Partners Student & Community Development Interact with a diverse residence population, providing students with the support necessary for healthy personal and community growth Maintain high visibility within residence communities as part of a live-in position Support, advise and provide appropriate referrals for residents in need of professional services to address wellness needs Promote and engage in programming, events and workshops developed by Department of Residence staff on an ongoing basis to support the Residence curricular model and the First Year Leadership Program Liaise with professional staff at Wilfrid Laurier University on behalf of residents and Dons Develop and implement new programs and services that improve the quality of life in residence, as agreed to by Managers, Residence Life Participate in departmental committees and task forces Maintain regular office hours Monday through Friday in the Department of Residence Office Be responsive to requests from students, parents and guardians regarding concerns with residence experience After-hour shift Responsibilities [Brantford] Participate in a 24/7 after-hour shift rotation as assigned by the RLM. This rotation also includes the Residence Education Coordinator and Residence Education Student Coordinator in Brantford, which results in the RLAC typically being on-call every 3 weeks. During the Academic Year, the RLAC assumes after-hour responsibilities beginning during Student Staff move-in and concluding at the end of the winter term exam period (September – end of April). The 24/7 on-call shift rotation is temporarily paused during the campus closure between the Fall and Winter semesters. During the Spring/Summer semester, RLACs participate in a 24/7 on-call shift rotation from Monday-Sunday, as assigned by the RLM. After-hour responsibilities are intended to provide ongoing support to student staff working in residence buildings While on-shift, the RLAC will respond to all residence situations identified by Residence Life student staff, and triage accordingly based on the severity of the situation based on Standard Operating Procedures. Qualifications Completed bachelor's degree plus one (1) year of experience in Residence Life at the student staff and/or professional level Proven ability to work in a continuously changing organization Highly motivated and proven leadership ability Experience developing residence communities focused on student success and learning. Working knowledge of team building and student staff supervision in a residence environment Ability to deliver training programs Demonstrated creativity, initiative, and an ability to complete tasks Ability to interact and communicate with all levels of the university community Demonstrated ability to make ethical and moral decisions Possess the ability to interact effectively with many students Hours of Work This is a Full-time, Limited-term opportunity with an anticipated contract length of 13 months.The normal hours of work are 8:30am to 4:30pm, Monday to Friday. Flexibility in hours may be required, including evening and/or weekend work due to periods of high volume. When possible, the manager will adjust hours to ensure no more than 35 hours are worked in a week. This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy). As per the PAG Handbook, prior approval is required to return to a previous position after a Limited-Term Position. Compensation Level: E Rate of Pay: $42.32 - $44.74 per hour with an annual step progression on anniversary date up to $48.37 per hour. Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job  Job Factor Scores  PAG Job Evaluation Factors   Score  Education   4 Experience  2 Interpersonal Skills   4 Applied Reasoning and Analytical Skills   4.5 Co-ordination and Planning   3 Accountability for Others   3 Impact of Decisions   3 Mental Effort   3 Level of Physical Effort   2 Working Environment   4 Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors. Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at  Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.