Client Services Supervisor

Title - Client Services Supervisor-RPN/RN Location - Guelph (open to travel to rural areas) Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community. Our team of service healthcare professionals delivers care to thousands of clients each day enabling people to remain in their homes, attend clinics and to close the gap between their healthcare needs and overall well-being, caring the way we care for our loved ones. Role Summary:  The Client Services Supervisor's primary function is to be responsible for the day-to-day management and coordination of the services provided. The functions include but are not limited to: hiring, supervision, performance management and coordination of direct service provider staff, ensuring service delivery contract compliance, marketing and new business development.  The successful Client Service Supervisor will have:  Have current registration and in good standing with the College Of Nurses of Ontario (CNO) as a RPN/RN Experience in leadership roles. Demonstrated ability to effectively prioritize activities including supporting clients and building team morale.  An energetic and positive attitude and a willingness to work in a dynamic, fast-paced environment.  Quick decision making and ability to resolving conflicts. Proven strong communication and interpersonal skills with both internal team members and external business stakeholders.  Strong leadership skills.  Excellent computer skills, MS Office, Outlook, Teams, Excel, etc.  Driver's license and access to a reliable vehicle is an asset Open to travel to rural areas for assessments and client visits . The role will require:  Completing client assessment and creating and evaluating plan of cares based on client assessment with the client/family/caregiver. Ensuring effective and efficient operation of the branch and delivery of services and establishing a plan to improve the quality of services with the Manager and Director. Assisting the Manager in collating and reporting data to customers including analysis and action planning when areas for improvement or non-compliance are identified. Recruit, hire and orient staff - PSW;s and Nurses. Staff Supervision and Performance Management Promote excellent client care through observation of direct client care at the service address and in accordance with all contract requirements both government and private. Be prepared to lead a team of Nurses and PSWs and lead team meetings such quarterly meetings, etc.  Assess the quality of care and provide feedback and performance improvement opportunities for staff. Monitor compliance of staff to service purchaser contractual obligations, Company policy and procedures, provincial regulations and regulatory body standards. Conduct probationary reviews and regular performance appraisals. Staff Development  Act as a clinical resource for staff. Lead regular staff meetings to foster teamwork, address work-related problems and keep staff abreast of new information related to the branch and client care provisions. Provide/facilitate in-service opportunities for staff to enhance or learn new knowledge and skills. Participate in educational programs, seminars and conferences to foster professional growth and sharing of acquired knowledge with staff. Co-ordinate student placements as per policy. Implement Continuous Quality Improvement (CQI) activities – i.e. chart audits and participate in directing the collection of client care outcome indicators. Risk Management  Respond to complaints, compliments, and client referral discrepancies and issues and ensure effective resolution as required. Manage client and employee incident reports: investigation, documentation, follow-up and discipline as appropriate per policy. Recommend new/revised policies and procedures, as required. Assist all staff to work in compliance with the provisions of the Occupational Health and Safety Act. Report promptly employee injury and illnesses in accordance with Occupational Health and Safety Policies and procedures and WSIB/WCB requirements. Participate in the after hours on-call roster. CTG offers flexible hours, a comprehensive compensation and benefits package, and a positive culture.