Associate Manager, IT Field Services – VIP

2 weeks ago

North York, Canada The Kraft Heinz Company Full time

Description *** This role is onsite 5 days a week in our Toronto office ***Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, DCPP, VRSP, and TFSA, Business Resource Groups (BRGs) to help foster diversity, inclusion and belonging for all employees and an industry-leading total rewards package that emphasizes a high discretionary bonus.*Benefits begin immediately upon hire.Get a peek into life here at Kraft Heinz through ourandchannelsAssociate Manager, IT Field Services – VIP & Event Support at a glance...You will support IT Services for executives and support town halls or other events with executives (VIPs) and enable global meetings and broadcasting to run seamlessly delivering expected communication and interaction to all Kraft Heinz employees.What's on the menu?You will provided support to VIP and AdminsYou will support on AV equipmentYou will support on events, town halls (in or out the Kraft Heinz offices)You will support IT tools/hardware and software for all users including VIPs and AdminsYou will support PCs, mobile devices, conference roomsYou will engage with IT multidisciplinary teamsYou will handle tickets in the Kraft Heinz ITSM toolYou will provide field supportRecipe for Success - apply now if this sounds like youI have Field Support/Service Desk experienceI have experience supporting company executives/VIPsI have experience with AV equipment and supportI have experience supporting town hall meetings and VIP eventsI have experience managing tickets, ITIL, and mobile device managementOur Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.New Hire Base Salary Range:$84,000.00 - $105,000.00Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:Physical - Medical, Prescription Drug, Dental, Vision, Screenings/AssessmentsSocial - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, TrainingEmotional – Employee Family Assistance Program, Wellbeing Programs, Family Support ProgramsFinancial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted PerksLocation(s)Toronto

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