Network and Security Administrator

Job DescriptionWe are seeking an intermediate-level Network Administrator with a specialty in security to support the daily operations of our network environment. The ideal candidate has 4–5 years of hands-on experience managing and troubleshooting WAN, VPN, and firewall technologies in an enterprise setting. This role is primarily operations-focused and requires participation in an on-call rotation to support 24/7 availability of critical network services.Network Operations & SupportProvide day-to-day administration, monitoring, and troubleshooting of WAN, LAN, Wi-Fi and VPN connectivityRespond to network incidents and service requests, ensuring timely resolution and communication with stakeholdersPerform routine maintenance, upgrades, and changes to network devices following change management processesSupport branch and remote site connectivity, including coordination with ISPs and third-party vendorsWAN & Security ManagementAdminister and support WAN technologies (e.g., MPLS, SD-WAN, site-to-site VPNs, internet circuits)Configure and maintain firewalls, VPNs, and related security policies (e.g., Cisco, Fortinet, or equivalent)Implement and maintain secure network architectures, including segmentation and access controlAssist with rollout of network security standards and best practices across sitesMonitoring, Incident Response & On-CallMonitor network performance and availability using network management and monitoring toolsInvestigate and resolve network alerts, performance issues, and security-related eventsParticipate in an on-call rotation to provide after-hours support for critical network issuesEscalate complex incidents to senior engineers or vendors as needed, while retaining ownership and oversightDocumentation & Continuous ImprovementMaintain accurate documentation of network diagrams, configurations, and proceduresContribute to knowledge base articles and standard operating procedures for common tasks and incidentsIdentify recurring issues and propose improvements to reduce incident frequency and impactSupport small to medium network projects and changes, ensuring operational readiness and smooth handoverCollaborationWork closely with systems, security, and service desk teams to ensure stable and secure operationsProvide technical input to support security initiatives, audits, and compliance activitiesCommunicate clearly with non-technical stakeholders about network issues and planned workQualifications4–5 years of hands-on experience as a Network Administrator or similar role in an enterprise environmentPractical experience managing WAN technologies (MPLS, SD-WAN, VPN) and internet circuits.Hands-on experience with enterprise firewalls and VPN solutions (e.g., Cisco, Fortinet, Palo Alto, or equivalent)Solid understanding of routing and switching (e.g., OSPF, BGP, VLANs, trunking, STP)Solid understanding of Wi-Fi networks, concepts and best practicesExperience with network monitoring and troubleshooting tools (e.g., SolarWinds, PRTG, Wireshark, etc.)Familiarity with network security concepts, best practices, and basic incident response.Comfortable participating in an on-call rotation and occasional after-hours work for incidents or changesStrong problem-solving skills, attention to detail, and ability to work independently with minimal supervisionGood communication skills, both written and verbal, with a customer-service mindsetPreferred / Nice-to-HaveRelevant certifications such as CCNA, CCNP, Fortinet NSE, or equivalentExperience in multi-site or distributed environments (e.g., manufacturing, retail, or branch-heavy organizations)Exposure to SD-WAN solutions and “next-generation” firewallsBasic scripting or automation skills (e.g., Python, PowerShell, or Ansible) for operational tasksAdditional InformationWhat we offer A competitive wage, vacation, benefits and a RRSP matching program Annual AIM tuition scholarship program up to $8,500 per eligible dependents The tools and support needed to be successful in your career and professional development A dynamic & rewarding work environment that is also a lot of fun