Retail Trainer

Overview Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.The Position:The Bilingual Retail Trainer will be responsible for the facilitation of engaging learning experiences through online and face-to-face training sessions. With directions from the Manager, Retail and Learning Strategies, the Trainer will be responsible for providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.What you’re responsible for:Supporting the field team through knowledge and soft skills trainingWorking in collaboration with the events coordinator to organize both online and in-person training events with our partnersCollaboration with our Instructional Design team to build engaging training content Collaborating with all stakeholders to ensure the training material is tailored to the immediate audienceSupporting and leading the planning, execution and delivery of multiple projects, balancing competing priorities and timelinesUtilizing project management tools to track project milestones, deliverables and timelinesDemonstrating compliance and training excellence through updates and regular reporting Liaising with internal and external clients on reporting needs to find effective solutionsAssisting with new project opportunities to identify reporting and data system requirementsCreating and building relationships with our partners for future collaboration with events and sessionsVerifying French training content deployed to Field Team and PartnersSupporting the Ambassador Program Manager in deployment and management of the Samsung Elite Ambassador Program in Quebec and NationallyTo be successful:Bilingual English and French (Quebecois) with proficiency in written and verbal communicationExcellent knowledge of training methods, as well as organizational change management expertiseExcellent knowledge of Sales processes and skillsExcellent organizational and project management skillsExperience in the wireless or electronics/technology industry is an assetExperience in facilitating groups, in-person and online, using engagement tools (polling, gamification)Strong working proficiency in Webex, MS Teams, and other online training vehicles Strong working proficiency in Microsoft PowerPoint, Word and Excel is requiredAbility to write effective copies, instructional text, audio scripts/video scriptsExperience with video creation considered an asset To join our team:Bachelor’s Degree in related fields, such as education, organizational development, human resources, business administration, communicationsExcellent communication skills, both written and verbal in English and French3+ years’ experience working in training delivery, teaching, coaching and/or facilitation experienceMust possess the ability to proactively build strong relationships within a diverse organizationMust possess exceptional attention to detail and the ability to manage multiple on-going prioritiesSuperior organizational and planning skills are requiredWhat we offer:A competitive base salary of $70K-$75K plus bonuses and other perksCar Allowance + Gas Vacation plus additional flex daysComprehensive benefitsTraining and development opportunities to grow your career with one of Canada’s Best Managed CompaniesA supportive workplace culture and work environment The Interview Process: Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.Step 2: The next step is an in-person interview with the hiring Manager.