Senior Vendor Manager

Description Reporting to the Senior Manager, Customer Assistance Vendor Management, the successful candidate will drive best in class vendor management and governance through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies and in support of business and enterprise objectives. Manage strategic vendor relationships that span across difference services areas, are significant in scope, varying in complexity and criticality.Facilitate the management of enterprise vendor(s)Facilitate the management of third party risk management assessments and related processes across various risk domains (Technology, Compliance, Privacy, etc.) on behalf of Customer AssistanceEnsure risk assessment processes are well coordinated and effectively identify appropriate level of third party risk to support the needs of various stakeholders across the Customer Assistance organizationManage vendor relationships to the business' strategic goals and objectives, understanding and reconciling competing priorities and evolving business requirements as requiredEvaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendorsDevelop and maintain effective relationships with internal TD colleagues and vendors to ensure business priorities requirements are clearly understood and met, and objectives are alignedProvide advice and guidance to business partners as appropriate regarding VM best-practices to optimize and secure value from third-party relationshipsRepresent the needs of the business and actively participate in contract negotiations and vendor management governance meetingsApplies organizational change management principles and practices to effectively manage stakeholder and vendor expectations, anticipating down-stream impacts and plan accordingly to minimize disruption (e.g. during vendor transition; on-boarding/off-boarding)Engage business partners to ensure active participation on vendor governance and oversight, ensuring roles and responsibilities are clearly definedDevelop and retain in-depth knowledge and expertise of market place and industry developments pertaining to vendor relationship, category and business requirementsUltimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiativesLead the implementation of action/remediation plans to address performance/risk/governance issuesJob RequirementsPrior vendor management or equivalent experiences Understanding and knowledge of Master Services Agreements, Statements of Work, and Service Level Agreements, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) – MUST HAVEExperienced in communicating with senior executives at TD and vendor organizations – MUST HAVEExperienced executor, able to navigate the organization to effectively get things done – MUST HAVEStrong knowledge of the Vendor Management function and operations, with a proven track record of driving benefits and positive impact with large, complex vendor relationshipsSkilled at absorbing steady streams of information (both financial and non-financial), synthesize key insights or issues and communicate findings in a concise and compelling fashionProficient knowledge of Vendor Management and/or Third Party Risk Management (TPRM) principles, TD and industry standards and methodologies, and organizational practicesEffective influencer, partner and collaborator, willing to bridge across different teams and functions to deliver quality resultsThought leader and strategic thinker, with a future-focused mindset on how to drive the business forwardAbility to function effectively in a fast-paced, multi-faceted environment often working independently with minimum supervision.Effective and confident negotiation ability when dealing with vendorsResults oriented and possesses excellent analytical skills to help identify vendor related cost savings and process improvements to drive and maximize vendor valueComfortable working in ambiguous and changing circumstances, able to handle complex situations independently and determine what issues require escalation, what to resolve and how to make suggestions for improvementBusiness acumen to identify opportunities and develop commercially beneficial relationshipsWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec only):Sans Objet