Intake Worker

5 days ago

Kitchener, Canada K-W YMCA Full time
Waterloo Region - Intake Worker - Immigrant Services
Location: Waterloo Region
Work Hours: 37.5 hours per week
Employment Type: Full Time, Contract
Number of Vacancies: 1
Anticipated Start Date: December 2024 Contract End Date: September 19, 2025
Deadline to Apply: November 27, 2024
Total Rewards Package:
Time Away from Work for your Well-being - At the YMCA of Three Rivers, we recognize the importance of work-life harmony All full time team members are entitled to earn 3 weeks of vacation and have the opportunity to earn more as length of service increases. To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.
Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…
  • Well-being days that can be used as they are earned
  • Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
  • A free YMCA membership for yourself and your family which can be used to access our fitness centers
  • Discounts on programs and services offered by the YMCA including child care services

Pension Plan - All full-time employees have the opportunity to participate in a group pension plan after two consecutive years of employment, employees contribute 5% of their gross earnings per pay which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan is mandatory.
Healthcare and Dental Benefits - The YMCA of Three Rivers offers full time employees a comprehensive group benefit package (after 3-months from start date) that includes: Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care.


Are you a talented intake and admin professional looking for a new opportunity?

Do you have a passion for working in a multi-cultural environment in which you will be the first point of contact for our clients as they navigate their settlement, language learning and employment journeys in Canada? Do you enjoy working with diverse clients and staff?

Are you passionate about giving back to community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community in Waterloo Region?


What you will do…

The Intake Worker is responsible for the intake of clients and will deliver quality service within a fast-paced and target-driven environment. This role will be in charge of accurate records keeping and data entry. This important work will help us highlight the value that immigration brings to Waterloo Region.

  • Provide welcoming first line customer service.
  • Create positive and productive relationships with clients.
  • Greeting visitors and directing them appropriately
  • Responding to general client inquiries.
  • Answering telephones, directing calls and recording messages for office employees and clients
  • Ensure accurate information is entered and uploaded in all required systems within 2 working days for all client interactions.
  • Book and cancel appointments in HARTs (language database) as well as make appropriate referrals to programs and assessments.
  • Support staff by making appointments through online scheduling tools that are used by the teams.
  • Monitor referral platforms and distribute referrals to Settlement Workers, Case Managers and Other Programs.
  • Maintain Information Management Systems by creating client files and entering client data into the OCMS and HARTS.
  • Comply with data integrity and security policies on all systems: including but not limited to the OCMS and HARTS. Confirm data integrity by reviewing data for deficiencies or errors. Correct data incompatibilities and check outputs.
  • Use office equipment to photocopy/scan immigration documents for eligibility purposes and respond to all language-related inquiries. Keep information confidential.
  • Collaborate with other internal and external partners as deemed appropriate.
  • Participate in community events to promote YMCA Programs and Services
  • Prepare internal reports utilizing internal systems.
  • Attend and actively engage in various internal and external meetings, representing the YMCA for the purpose of case conferencing, professional development, community engagement and relationship building.
  • As always, there might be other duties as assigned.

What you will bring….

Ideally you would have 2-3 years of employment services or social services experience. Completion of Community College degree/diploma in Human Services and knowledge of Microsoft Office. Knowledge of immigration categories and eligibility for language training would be an asset.

In this role, you will work directly with client information so previous experience working with confidential data and client information is strongly preferred accompanied by strong oral and written communication skills. We are a very diverse and multicultural office, so your native knowledge of a second language would be an asset (esp. Arabic, Amharic, Tigrinya, Spanish, Dari).

What you will gain….

You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program.

This role requires regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full time vehicle access are strongly recommended.
Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.
The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.
The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website.
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.
To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.

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