Operations Manager

20 hours ago

Mississauga, Canada Royal Bank of Canada Full time

Job Summary

The Operations Manager, RBC Insurance Field Sales provides support to the Field Sales leadership team to achieve superior business performance and “best in class” efficiencies by supporting initiatives. They are accountable for managing the day to day operational activities within Field Sales for overseeing premise and equipment management, onboarding, health and safety protocols. Works in collaboration with partners to drive the effectiveness of Field Sales through identifying and providing direction on process and efficiency improvements and problem resolution solutions. This role is accountable to successfully support the integration and implementation of required operational initiatives and activities and that all operational processes are documented. This role must also balance the rewards of the team’s efficiencies and due diligence of procedures, process and guidelines relative to risk mitigation within business operating plan.

What will you do?

  • Collaborate with partners to implement operational effectiveness initiatives and consistencies related to Field Sales operations, licensing & compliance, training and recruitment, as well as capacity planning in an effort to optimize performance across Field Sales

  • Accountable for day to day store operations/premises issues and premises initiatives (store openings, closings, renovations and relocations)

  • Responsible for overseeing and management of Field Sales Health & Safety Program, BCP program

  • Support Leaders on activities to contribute to the achievement of Client Survey goals and respond to feedback by developing and implementing action plans to close the gaps (focusing the client experience where it matters most to the client)

  • Key contact with Telecom, Premise Management teams and Business Continuity Planning (BCP)

  • Manage technology & equipment profile and inventory monitoring

  • Responsible for maintaining manuals and procedures documents and implementing operational improvements to make it easier for customers and employees

  • Acts as a Field Sales liaison/SME with functional partners on various projects and initiatives i.e. underwriting, corporate real estate, telecom, sales effectiveness, licensing, client services)

What do you need to succeed?

Must-have

  • Exceptional organizational skills

  • Ability to work independently and as part of a team

  • Strong written and oral communication skills

  • Knowledge of metrics and service levels, with experience in the creation of action plans

  • Flexible to work hours specific to the business as required

  • Some site travel is required to various store locations in the GTA. Must have access and use of personal vehicle

Nice to Have

  • Sales Operations experience

  • Fluently bilingual in French/English, both written and spoken would be considered an asset

  • Proven people management experience

  • Knowledge of insurance

What’s in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to build close relationships with clients

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organization Administration, Organizational Change Management, Time Management, Waterfall Model

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

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