Sales Support Representative

5 days ago

Laval, Canada Microage Full time

Why MicroAge
Trusted business partner and market leader that enables Client success through the adoption of information technology. MicroAge
provides organizations with managed IT services and business technologies, supported by a team of skilled professionals who strive
to anticipate the evolving needs of our Clients. We take pride in the premium quality, personalized services we deliver, and have
earned the privilege to be considered the partner of choice for many of Canada’s Fortune 1000 companies, small and medium
businesses, public sector organizations and educational institutions.

Our team is comprised of talented and passionate professionals that are encouraged to think outside the box. The MicroAge
environment is dynamic, where team members are appreciated for their involvement and rewarded for their contribution. Our
commitment to continuous improvement is supported by career development initiatives that include on-going skills training and
coaching. We help bring out the best in you.

The Position: Sales Support Representative
Location: Laval (QC)
Permanent and Full-time position

The sales support coordinator is a crucial component within the sales team and is the first step in your sales journey. You will
collaborate proactively with your assigned Account Executives, to leverage sales opportunities and grow the existing account
base. Maintaining excellent relationship with Customers and strategic alliances with vendor partners will enable you to
contribute to the success and achievement of the objectives of the Sales Team.

Responsibilities:

Be the Customer’s point of contact for all day-to-day requests and inquiries;
Collaborate with the account executives in developing strategies to create new opportunities;
Prepare proposals: validate configurations, negotiate pricing and availability of products with our vendor partners;
Perform timely follow-ups on proposals with Customers through to closure;
Perform administrative activities and follow up on orders and communicate updates to Customers to ensure the
highest level of satisfaction;
Proactively monitor renewals;
Stay in touch with existing Customers;
Solicit inactive accounts to renew relationships;
Stay abreast of current and emerging technologies, participate in vendor training in order to understand vendor
policies and processes and create relationship with partners to negotiate on behalf of our Clients;
Actively participate in company-driven activities: marketing initiatives, social media and networking campaigns to
promote both new business and the Company.

Perform
administrative
activities and
follow up on
orders and
communicate
updates to
Customers to
ensure the
highest level of
satisfaction;
Proactively
monitor
renewals;
Stay in touch
with existing
Customers;
Solicit inactive
accounts to
renew
relationships;
Stay abreast of
current and
emerging
technologies,
participate in
vendor training
in order to
understand
vendor policies
and processes
and create
relationship with
partners to
negotiate on
behalf of our
Clients;
Actively
participate in
company-driven
activities:
marketing
initiatives, social
media and
networking
campaigns to
promote both
new business
and the
Company.

The ideal candidate must have:

Fully bilingual, written and spoken (French & English);
Possess at least 1-3 years of B2B sales experience;
Have a college degree or equivalent work experience;
A good communicator, an even better listener and a strong team player;
Resourceful, organized, can work multiple opportunities simultaneously and able to prioritize tasks;
And most importantly, autonomous, creative, enthusiastic and motivated to succeed.

Are you interested in becoming a business technology advocate? Would you like to help businesses perform better through the
adoption of business technologies? We will be selecting only the best candidates that want to have fun, learn and be part of
our winning team. If interested, please send your resumé to: cv@nwd-microage.com.

We offer:

Competitive remuneration;
Comprehensive employee benefits package;
Possibility of hybrid work, after probation period;
Training, coaching and mentoring within a challenging and rewarding work environment;
Opportu nity for personal and professional growth with the possibility for advancement within the Company.

You’re Ahead Of The Game If You:
Understand how technology solutions help businesses with their challenges and moves them forward;
Possess intermediate-to advanced skills and knowledge of standard office applications (Word, Excel,
PowerPoint, Outlook, Teams, CRM and messaging tools) and social media platforms (mainly LinkedIn)
Aspire to being promoted to an outside Sales position.

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