UX Researcher, Foundation Services, Google Cloud

4 days ago

Toronto, Canada Google Full time
Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 4 years of experience in an applied research setting, or similar.
  • 2 years of experience applying qualitative and quantitative research methods, including interview sessions, literature review, concept testing, and survey analysis.
  • 1 year of experience conducting foundational research.

Preferred qualifications:

  • Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  • 3 years of experience working with executive leadership (e.g., Director level and above).
  • 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
  • 1 year of experience in conducting research related to enterprise or cloud products.
  • Proficiency in communicating user research findings with cross-functional partners to drive impact.
  • Understanding of different research methods, including when and how to apply them during the product development process.

About The Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Developers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with developing and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and developers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

In this role, you will work with Product Managers (PM), Developers, User Experience (UX), Partners teams across Google Cloud to create user-centered cross-platform application experiences for Google, customers, and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Conduct separate research on multiple aspects of products and experiences.
  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
  • Work with Designers, Product Managers, Developers and other User Experience Researcher (UXRs) to prioritize research opportunities in a rapidly changing environment.
  • Understand and incorporate technical and business requirements into research.
  • Advocate research findings to diverse audiences through written reports and in-person presentations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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