Dispatcher/Customer Service

2 weeks ago


Edmonton, Canada PWTransit Full time $51,000

Dispatcher

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit may have the perfect opportunity We are currently seeking a full-time Dispatcher for our On-Demand Shuttle Service operation in Edmonton.

Position Details:

Friday to Tuesday with the following shift schedule:

  • Friday 12:30 pm to 10:30 pm
  • Saturday 11:30 am to 7:30 pm
  • Sunday 9:20 am to 6:20 pm
  • Monday and Tuesday 8:00 am to 3:00 pm

Qualifications:

  • High school diploma or equivalent
  • Work-related skills in Dispatch, Maintenance or Inventory is considered an asset
  • Proficient in Microsoft Word and Excel
  • Ability to handle stressful situations in a composed manner
  • Customer service focus
  • Detailed knowledge of Edmonton and area
  • Organization and the ability to multi-task
  • Diplomacy and tact

Responsibilities:

  • Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
  • Receive and respond to requests for emergency assistance or service from dispatched resources
  • Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
  • Prepare daily vehicle assignments, and communicate with maintenance and operations staff
  • Communicate effectively by providing clear and concise information, explanation and direction
  • Advise personnel about route or traffic problems that could affect operations or customer service
  • Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
  • Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
  • Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
  • Confer with customers or supervisory personnel to address questions, concerns, and/or requests
  • Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
  • Perform day to day administrative tasks
  • Access environmental information, retrieve AVL Data and print out maps
  • Use various computer applications and databases, and obtain and apply computer-generated information to dispatching activities
  • Maintain records of mileage, fuel use, repairs and generate reports
  • Advise personnel about route or traffic problems that could affect Transit service
  • Confer with customers or supervisors to address questions, concerns, and/or requests
  • Order materials and supplies required for dispatch activities and perform day to day administrative tasks
  • Order parts
  • Shipping/receiving
  • Track warranty of components

Job Types: Full-time, Permanent

Pay: $51,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person



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