Client Services Manager

3 weeks ago


Kelowna, Canada Senior Helpers - Kelowna Full time
Client Services Manager

Begin a remarkable career that will make a difference in the lives of seniors. Working at Senior Helpers Kelowna provides a unique opportunity for a truly rewarding career in a field you can be proud of. By choosing to work for Senior Helpers, you’re not just giving exceptional care to our clients, but you’re gaining a genuine, in-home connection designed to give our clients the absolute best quality of life.

About Us:

We are committed to providing exceptional care and enhancing the quality of life for our senior clients. Our compassionate team works tirelessly to ensure our clients feel comfortable, safe, and well cared for in their own homes.

Job Summary:

As a Client Services Manager, you will be the key liaison between our clients, their families, and our team of caregivers. Your role is to ensure that our services are delivered with excellence and that our clients' needs are met with compassion and professionalism.

Responsibilities:

Maintain regular communication with clients and their families to ensure satisfaction with services.
Supervise and support the caregiving team, providing guidance and resolving any issues that arise.
Coordinate with medical professionals, therapists, and other service providers to ensure comprehensive care.
Monitor and evaluate the effectiveness of care plans, making adjustments as needed.
Manage client records, ensuring accurate and up-to-date information.
Handle client inquiries and address concerns in a timely and effective manner.
Participate in recruitment, training, and evaluation of caregivers.
Promote a culture of continuous improvement and client-centered care within the team.
Ensure compliance with all federal and provincial laws, regulations, and Senior Helpers policies.

Qualifications:

Minimum of 3 years experience in a similar role within the senior care industry.
Strong understanding of senior care practices and regulatory requirements.
Excellent interpersonal and communication skills.
Ability to handle sensitive situations with empathy and professionalism.
Strong organizational and problem-solving skills.
Intermediate to advanced understanding of Microsoft Office applications (i.e. Outlook, Word, PowerPoint, etc)
Experience with WellSky client management software would be an asset.

Benefits:

Competitive salary
Health Benefits
Paid vacation
Professional development opportunities
Positive and supportive work environment

Senior Helpers of Kelowna Company Culture:

Our company culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

INDCAN

  • Kelowna, Canada Mountain Home Services Ltd. Full time

    Company Overview: Mountain Home Services is a family owned and operated company focused on employee’s growth with the belief that your growth fuels our growth. We also believe that if we find team members that represent the same key attributes that we will be able to grow with a team that all works well together! Those attributes we hold dear include a...

  • Operations Manager

    1 week ago


    Kelowna, British Columbia, Canada NTT DATA Services Full time

    About NTT DATANTT DATA is a global leader in digital transformation, serving over 75% of the Fortune Global 100. We help clients innovate, optimize and transform for long-term success.We are committed to providing exceptional service and fostering a culture of innovation and excellence.


  • Kelowna, Canada Senior Helpers - Kelowna Full time

     Client Services ManagerBegin a remarkable career that will make a difference in the lives of seniors.Working at Senior Helpers Kelowna provides a unique opportunity for a truly rewarding career in a field you can be proud of.By choosing to work for Senior Helpers, you’re not just giving exceptional care to our clients, but you’re gaining a genuine,...


  • Kelowna, British Columbia, Canada Paladin Security Full time

    Job OverviewPaladin Security is seeking a highly skilled Client Service Manager to join our team. As a key member of our management team, you will be responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio.Key Responsibilities:Develop and maintain excellent relationships with clients in the portfolio.Support...


  • Kelowna, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Kelowna, Canada Paladin Security Full time

    Client Service Manager - KelownaPOSITION: Client Service ManagerREPORTS TO: Kelowna Branch ManagerOVERVIEW: This position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managing the security team that works within the...


  • Kelowna, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE !  Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience...


  • Kelowna, Canada Canadian Cancer Society Full time

    Casual Opportunity_ - Onsite role_ **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care...


  • Kelowna, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, _formerly CapriCMW Insurance,_ offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of...


  • Kelowna, Canada Lifemark Full time

    Client Services Coordinator - Kelowna, BC - Full time Over the past 30 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our brand represents the integration of many premier companies within the industry: Centric Health Medical...


  • Kelowna, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, _formerly CapriCMW Insurance,_ offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of...


  • Kelowna, British Columbia, Canada Envision Financial Full time

    Estimated salary: $45,000 - $60,000 per year.About the RoleWe are seeking a Client Service Specialist to join our team in Kelowna, BC.Key ResponsibilitiesProvide exceptional customer service to clients by responding to their inquiries and resolving issues in a timely manner.Process client transactions, including account openings, debit/credit card...


  • Kelowna, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...


  • Kelowna, Canada western financial Full time

    Truthfulness Fairness Value Loyalty As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live...

  • Case Manager

    6 months ago


    Kelowna, Canada WCG Services Full time

    **Who we’re looking for**: **Role**:Case Manager **Program**:WorkBC **Status**:Permanent Full-Time (35 hours/week) **Lo**cation**:Kelowna, BC Like WCG, you believe in the power of work to transform lives. As a **Case Manager**, you’re part of a team that makes a difference by providing exceptional service to clients, employers and the community, and...


  • Kelowna, Canada Bayshore HealthCare Full time

    Friday, Saturday, Sunday, - After Hours Coverage/On-Call - Kelowna BC - Make “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling...


  • Kelowna, British Columbia, Canada Royal Bank of Canada Full time

    Job Opportunity:This position requires a client-focused sales professional with strong problem-solving skills to maximize each client interaction. As an RBC ambassador, you will add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.Key Responsibilities:Proactively engage with clients in all...


  • Kelowna, British Columbia, Canada Royal Bank of Canada Full time

    Job OpportunityThis exciting role at Royal Bank of Canada is designed for individuals who excel in client-focused sales and possess strong problem-solving skills. As a Client Advisor Intern, you will play a key role in maximizing each client interaction, adding value in the moments that matter most to clients, and collaborating with RBC partners to help...


  • Kelowna, British Columbia, Canada Royal Bank of Canada Full time

    About the OpportunityIn this dynamic role as a Client Advisor Intern, you will have the opportunity to make a meaningful impact in the lives of our clients. As an RBC ambassador, you will be responsible for delivering exceptional client experiences by providing expert guidance and support in all aspects of banking.Key Responsibilities:Proactively engage with...


  • Kelowna, British Columbia, Canada Lifemark Full time

    At Lifemark, we're committed to delivering exceptional service and setting the standard for excellence in Canada.We're seeking a highly motivated Client Services Coordinator with a strong passion for their work. As a key member of our team, you'll be the first point of contact for our clients, providing top-notch administrative support and ensuring seamless...