Technical Support Agent

2 weeks ago

Remote, Canada Blue Ocean Full time
Interested in tech-based work where no day is exactly the same as the last? Our Cloud Fulfillment team members are quick-thinking, detail-oriented folks who love the challenge of solving a unique problem. If navigating new systems, troubleshooting tech while following niche instructions, and turning around a solution on a tight deadline sounds exciting to you, then apply today

Our client is at the leading edge of their field in data intelligence and machine generated data. As part of the Cloud Fulfillment team, you’ll be part of the work behind the scenes to ensure customer accounts are tested and ready before being deployed. We’ve got a great team, fast-paced work, and tons of room for growth

*Here’s the Deal:*
* This is a full time, permanent position starting December 11th, 2024.
* The hourly wage is $17.50.
* This is a work-from-home position, and you'll need a contingency plan for potential power disruptions, like a generator. If you don't have access to a generator, you'll need to be within a travel distance of 60 minutes and able work in our Halifax office.
* Full-time training is from December 11thto December 23rd. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom.
* This is a job with regular evenings and weekends. Your schedule will be based on 40 hours per week. The program is open weekdays between 11:00am to 11:00pm, Monday to Friday, 11:00am to 7:00pm on Saturday and 4:00pm to 12:00am Sundays. To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to work for you.
* At the end of every quarter, hours of operation are extended to 4am and may include a weekend. Your shift schedule will reflect those hours for a few shifts during that time.
* We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.
* NOC code 64409

*What We Offer:*
* Health, Dental, and Vision Benefits at 30 days. As well as dedicated virtual health access.
* Life Insurance
* Group RSP with matching contribution option.
* Free Employee & Family Assistance Program for legal, financial, and health support.
* Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
* Free access to Canadian Centre for Diversity and Inclusion (CCDI) resources and educational materials.

*What You'll Do:*
* Analyze and perform quality control validations to ensure products are delivered on time and according to standards, ensuring all the right details are there.
* Monitor ongoing work and collaborate with other teams to provide input relating to your area of work.
* Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shutdowns

*What You'll Need to Succeed:*
* Proven ability to troubleshoot in a technical environment.
* Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
* Demonstrated success in following complex processes and procedures, while staying meticulous about details.
* Proven ability to convey complex ideas simply and clearly (both verbally and in written communications) in a professional business environment.
* Education in a technology related field is not required, but an aptitude and interest in the world of tech is an asset

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

Job Types: Full-time, Permanent

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* RRSP match
* Vision care
Flexible language requirement:
* French not required

Application question(s):
* Mandatory question to be considered: Are you looking for part time or full time employment?
* What are your working hours of availability? Please list all below. The more details, the greater chance you have of receiving a call
* Tell us about why you're interested in this role. The more details, the greater chance you have of receiving a call

Work Location: Remote

Application deadline: 2024-12-06
Expected start date: 2024-12-11

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