Call Centre Operators

7 days ago

Calgary, Canada Stride Management Full time
call centre
customer service

About Us
Stride provides world-class lottery management services and technology to charities and non-profits across Canada.

Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a thriving global technology business.

What sets us apart is our unwavering focus on creating possibilities. We develop cutting-edge solutions empowering our not-for-profit and charity partners to raise funds for their vital causes.

The Project:
We are looking to hire numerous part-time, casual employees to join our Call Centre team based out of our office in Calgary, for our current STARS Project / Winter Lotteries that is launching on December 27, 2024. We are ideally looking for people who can commence on December 9th for a fixed-term project until March 22, 2025. These roles pay $16.30hr with some positions potentially being ongoing for the right candidates.

What will you be doing?
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

In addition, the role will entail:

Answer phones and respond to customer inquiries.
Complete data entry and verify customer lottery ticket order information.
Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
Complete Freshdesk support tickets for customer service inquiries.
Courtesy Outbound reminder calls.
Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
Assist with filing as requested
Other duties as assigned.
We're looking for someone with:

Strong customer service skills
Previous call centre experience
Flexibility, adaptability and reliability
Strong problem-solving skills
Ability to type quickly and efficiently
Find Your Freedom at Stride:

At Stride, we're all about ensuring our team thrives, as a valued member, look forward to:

Commitment to Diversity, Equity and Inclusion across the employee career journey,
Focus on talent management, including career and skills development,
Health & Wellbeing activities
Diversity, Equity, Inclusion and Belonging is at the heart of everything we do. All team members have an equal voice and opportunity to thrive. We foster a safe environment where our unique perspectives are celebrated, valued, and truly included and we can bring our authentic selves to work.

We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant.

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