Sales Operations Coordinator

4 days ago

Oakville, Canada Encore Market Engagement Full time
Job Brief

Our client is the International Beauty Institute (IBI). Your role is to manage and nurture incoming leads, actively engaging with prospective students to inspire and drive their journey toward enrollment.

What Encore's All About:

Encore specializes in deploying skilled teams for direct market engagement, ensuring our clients excel in their most vital sales channels. Our team brings targeted expertise, placing the right people in the right roles to maximize impact and drive results. Our Vision is to be the first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled caliber of thinking...developing strategies and delivering solutions that enable our clients to win.

The Role: Sales Operations Coordinator, Full-Time Permanent

Position Summary:

Our client is the International Beauty Institute (IBI), a dynamic leader in the aesthetics training and education space. IBI’s expert-led programs provide students with in-depth training on advanced techniques, state-of-the-art technology, and the latest products in beauty and medical aesthetics. With a focus on real-world skills and innovation, IBI empowers its graduates to excel in their careers and stand out in the competitive beauty landscape.

Your role is to increase new student registrations and applications by effectively managing leads, sharing your in-depth knowledge of our programs, and fostering meaningful, long-term relationships. As the enthusiastic first point of contact for prospective students, you’ll help them explore their educational options and guide them toward achieving their beauty and aesthetic career dreams. Show them why IBI is the perfect place to bring those dreams to life

The Perfect Person for the Role:

You’re a driven, take-charge person who thrives on juggling priorities, people, and deadlines. You don’t just make sales—you genuinely care about each customer and are committed to understanding their needs. Pressure? Bring it on Your confidence, attention to detail, and exceptional communication and relationship-building skills make you a valued team member. And above all, you believe that the words “work” and “fun” belong in the same sentence

What You Will Be Doing Every Day:

Promptly respond to new leads and inquiries, assess the needs of prospective applications, and guide them through the registration process.
Re-engage with previously unresponsive or “cold” leads, creating a follow-up/outreach plan to convert interest into registrations.
Confidently communicate IBI’s values, programs, and benefits to prospective students, aiming to close registrations effectively.
Schedule and manage campus tour bookings across all campuses, coordinating with both the admissions team and prospective students to provide a seamless experience.
Maintain accurate records of all leads, communications, and follow-ups within the CRM system, ensuring timely updates and documentation.
Serve as a primary point of contact, providing a warm, welcoming, and informative experience for students throughout their admissions journey.

Your Experience:

Strong verbal and written communication skills
Passion for delivering excellence in customer service and focus on long-term relationship building.
A “hunger” to succeed, and drive to always close the sale.
Strong organization and ability to deal with multiple priorities and stakeholders in many departments
Ability to work remotely from home and to work from our Oakville head office (hybrid work environment)
Post-secondary education preferred - business concentration an asset
Work experience in a Sales or Marketing function preferred
Experience in the beauty or medical aesthetics space is a strong asset
Experience with CRM software or lead management tools is a strong asset

A few other things we’ll expect from you:

Flexibility to work evenings (12pm-8pm) and weekends
Ability to commute to North York, Hamilton and Mississauga campuses as needed
Friendly and approachable demeanor.
Ability to work independently and as part of a team.
Reliable and punctual.
Genuine interest or passion for the beauty/medical aesthetics space.

How to Apply:

If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity If you’re not jazzed about what you’ve read so far, that’s OK, we’re sure the right job is out there somewhere for you.

For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.

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