Business Analyst

Apply now Refer a friendJob no: 524045-FBrand: Product and TechnologyWork type: Full timeLocation: OntarioCategories: Operations & Professional Services, Information & TechnologyBusiness Analyst (Supply)Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travelTo learn more about Flight Centre Travel Group please click HEREAbout The OpportunityThe Business Analyst, (BA), will be responsible for the business and technical analysis of technical products and processes for the Supply pillar, including support for Supply initiatives across the Corporate Traveller, FCM and Leisure brands. This role will require analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle. The Business Analyst will work closely with multiple teams, resources and stakeholders to coordinate business requirements into technical requirements with accurate acceptance criteria for assignment to development teams.Key ResponsibilitiesAbility to assess and articulate goals and benefits of impactsSkilled at both business and systems gap analysis as well as building and articulating workflowsCoordinates, and has accountability for the successful completion of all aspects of assigned project workCan exercise independent judgment, and take the lead role on mid-level projects with minimal direction from SupervisorCan effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsorsCan translate a problem statement into clear and concise User Stories and/or BRD’sCan document business requirements into technical requirements and keep all documentation up to dateWorks effectively and individually with Technical and Non-Technical team members of multiple teams across Supply, and Corporate/Leisure Technology. Has the ability to work cohesively with all areas.Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project or technical implementation. Ability to assess and articulate goals and benefits of impacts.Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history, etc.General understanding of all Supply, Leisure, and Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RedDox, Red Apps, scripts, Compleat, back office, finance and reporting, etc.) and how they impact and interact with each other.Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.Experience & QualificationsCan plan, organize, and structure work both independently and with a teamPossesses strong analytical and evaluative skillsShowcase good written and oral communication skillsAbility to multitaskHave good interpersonal and consultative skillsExcellent attention to detail providing a high level of accuracyStrong Microsoft 365 and Lucidchart/workflow documentation skillsWork Perks - What’s in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe itUse your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.Personal connections: We are a big business founded on personal relationships.Diversity, Equity & Inclusion Diversity Day: paid leave to observe holiday or cultural celebration of your choice Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice) DEI education Commitment to fair practices such as regular equity assessments and inclusive recruitment protocolsA career, not a job: We offer genuine opportunities for people to grow and evolveWe back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising. Office Environmental Program Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings 1 Volunteer Day per Calendar YearBenefits Include:Generous paid time off policyTravel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesGroup benefits including extended health care, dental and vision, gender affirming care, fertility careInsurance including life, AD&D, critical illness, long term disabilityEmployee Assistance ProgramRRSP/RPP with matchingTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditionsGlobal career opportunities in a network of brands and businesses#LI-AG1#FCB#LI-RemoteLocation – Toronto, ONIf this sounds like the opportunity you have been waiting for then .For this position, we anticipate offering an annual salary of $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEIWe thank all candidates for their interest; however, only those selected to continue in the process will be contacted.Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at close:Back to search resultsApply nowRefer a friend