Assistant General Manager

ASSISTANT GENERAL MANAGER

The Assistant General Manager is the right hand to the General Manager and provides full support in running the restaurant, managing costs, and developing a team. They exemplify the Nando’s culture and have proven their ability to successfully oversee our People and Operations through daily excellence. The Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence: People, Product, and Place. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day, and in general, be a good team player

Manage Self:

• Always living the Nando's Values
• Take responsibility for your development and actively work to improve the performance of your team through one-on-one meetings and constructive feedback.
• Perform under pressure when the shift is challenging by keeping calm, being positive, and helping to keep the team fired up.
• Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

Managing Work Relationships:

• Promote and celebrate successes individually when Nandocas do well on shift.
• Create a supportive and encouraging culture during and on shift.
• Support and keep Nandocas engaged by upholding standards and holding everyone equally accountable.
• Actively listen to the thoughts and concerns of Nandocas to improve the restaurant environment.
• Work collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
• Seek to build networks with suppliers that directly and positively impact the restaurant.
• Adapt coaching and feedback in different situations and with different people to get the best result.

As Manager on Duty: You are accountable for completing all tasks relating to your shift. This includes pre-shift, line check, cash management, and facility management as well as the resolution of all people and Guest related matters.

Lead Your Team:

• Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
• Responsible for conducting pre-shift meetings and ensuring each Nandoca has the resources and support needed to do their job well.
• Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
• Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.
• Establish goals and action plans with Restaurant Managers and Nandocas to help drive results.
• Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Monitor adherence to SOPs and Guest service standards and conduct on-job-coaching as required.
• Partner with Patrao to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
• Oversee the performance and development of the Trainers and Shift Leads by giving real-time feedback and coaching.

Manage Your Business:

• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure a safe guest and Nandoca experience.
• Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
• Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
• Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedules.
• Receive all orders against the invoice, checking for temperatures, correct quantities, and expiry dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
• During and at close of shift actively manage the floor and be present on the floor executing figure 8’s.
• Monitor and maintain speed of service standards and gather information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
• Conduct shift handover recording all issues, events, and important information in the Manager log.
• Partner with the General Manager to communicate financial-related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
• Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month-end reports (P&L) to make decisions.

What you'll bring to the table:

• Must have sound financial and business acumen relevant to running a restaurant.
• Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
• Friendly and polite with a professional work ethic.
• Flexibility to work different job functions and shifts.
• Must have effective written and verbal communication skills.
• Ability to give direction and create a cohesive team environment.
• Commitment to quality service, and food and beverage knowledge.
• Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team.
• Ability to work effectively with others in a team-oriented environment.
• Must be able to work at any restaurant within the region to which you are applying.
• Must have or be able to get required food/alcohol licensing and maintain it on an ongoing basis.

Educational Requirements and Experience:

• High School diploma or equivalent education (GED), required.
• Must have 3-5 years of Manager experience.
• Understanding of basic computer and internet navigation skills, required.

Physical Requirements:

• Able to independently lift up to 50lbs for an extended period of time.
• Must be able to walk and/or stand for 8-10 hours per day.
• Hand-eye coordination.
• Reaching, bending, twisting, stooping.
• Pushing and pulling.
• Lifting overhead.
• Must be able to climb stairs in restaurants that have multiple levels.

PERSONAL ATTRIBUTES & VALUES:

• Energetic: outgoing, vibrant personality, goes the extra mile for their team.
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role.
• Positive: constructive, optimistic, and confident.
• Dedicated: committed, loyal, and steadfast.
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform the job more effectively.
• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness.
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals.
• Team player: engaging, cooperative, contributing, and supportive of team members.
• Willing: eager, prepared, and quick to act or respond.

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work.
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision.
• Conscientious: hardworking, diligent, and reliable.
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness.
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals.
• Team player: engaging, cooperative, contributing, and supportive of team members.
• Willing: eager, prepared, and quick to act or respond.

• Assertive: confidently communicate needs or wishes in a constructive manner.
• Resilient: effectively handle stressful or pressurized situations.
• Tenacious: persistent regardless of setbacks.

• Integrity: adherence to accepted principles of right and wrong, interested in doing the right thing.
• Credible: honest, trustworthy, accountable, and dependable.
• Genuine: keeping everyone’s best in heart.

Nando’s North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.