Lead, Brokerage Services

LEAD, BROKERAGE SERVICES Job Title: Lead, Brokerage Services Reports to: Director, Brokerage Services Status: Full Time Permanent Direct Reports: YesTravel Requirements: Some travel requiredOffice Hours: 8:30 AM– 4:30PMMay be required to attend after- hours functions/meetings Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $260 million to the healthcare system. HIROC’s 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer ten years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.Join us and be part of the team working to make a difference.SUMMARY Reporting to the Director, Brokerage Services, the Lead, Brokerage Services oversees brokerage workflows, ensures reporting accuracy and compliance, and provides leadership and mentorship to the team. The role focuses on enhancing processes, strengthening data quality, and maintaining strong relationships with insurers, MGAs, and both internal and external partners and stakeholders. The Lead also manages day-to-day service for key Subscribers and brokerage insurance programs, including handling coverage inquiries, policy changes, and renewal negotiations with insurers and Subscribers. DUTIES AND RESPONSIBILITES:Brokerage Administration LeadershipLead the day-to-day operations of the brokerage services function, ensuring accuracy, efficiency, and compliance across all administrative activities.Oversee brokerage administration processes, including renewals, endorsements, and documentation management.System Implementation and ManagementServe as the primary business lead for the implementation and ongoing optimization of HIROC’s new Broker Management System (BMS).Collaborate with IT, vendors, and internal stakeholders to ensure successful configuration, data migration, and integration with related systems.Develop and maintain process documentation and user training materials to support BMS adoption and best practices.Reporting and Data ManagementManage the preparation and submission of monthly bordereau and claims reporting, ensuring accuracy and timeliness.Oversee reporting to insurance partners and internal stakeholders as required.Identify opportunities to enhance reporting efficiency and data quality through system and process improvements.Process Improvement and ComplianceReview and refine brokerage workflows to enhance efficiency, standardization, and compliance with regulatory and contractual requirements.Support audit and compliance activities and ensure records and documentation meet regulatory and internal standards.Partner with other HIROC teams (e.g., Insurance Services, Finance, Claims) to strengthen coordination and data accuracy.Relationship ManagementMaintain positive relationships with insurers, MGAs, and service providers to support operational excellence.Act as a key contact for internal stakeholders seeking guidance on brokerage procedures and reporting timelines.Supervision of Brokerage Staff Providing coaching, mentoring, and training to a team to develop their service capabilities. Assist in the recruitment, mentorship, technical instruction, and guidance of all team members. Responsible for talent management including performance appraisals, training, and mentorship. Complete regular coaching sessions with all team members including review of performance, objectives, and career development. Collaboration Within the Insurance Services team, work closely with other Leads on strategic projects such as new policy lines, alternate risk transfer programs, coverage enhancements, system updates, emerging trends and process/workflow improvements. Collaborate with other departments at HIROC to meet operational and strategic goals. Process re-engineer existing workflows and processes to ensure consistency and efficiency across the Insurance Services team. In collaboration with Lead, Underwriting and Lead, Account Operations, facilitate training for the team, as required, to maintain underwriting quality to ensure accuracy and consistency with HIROC’s rating methodology and data quality. Represent HIROC at industry and company functionsProvide day-to-day Account Management for Key SubscribersMaintain relationships with key Subscribers that have been assigned including leading day-to-day tasks such as coverage queries, contract review and policy changes. Lead renewal of assigned brokerage programsComplete file reviews to ensure potential coverage gaps are addressed. Other duties as assigned EDUCATION, TRAINING & EXPERIENCE: University Degree or equivalent experienceRIBO licence or ability to obtain.Preferred candidate would have, or be working towards, industry credentials such as CIP/FCIP, CRM, RPLU, CAIB.8+ years of relevant experience in a commercial insurance brokerage WORKING CONDITIONS: Hours of Work: Monday-Friday 8:30AM – 4:30PMHybrid work model Normal working conditions in an office settingMay be required to attend after-hour functions/meetings, and occasionally work after hoursSome inter and intra provincial travel required – Subscriber visits, presentations, conferences, and courses Salary: $125,000.00 - $145,000.00TO APPLY: Please submit your résumé to HR@hiroc.comIn order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.