Store Manager

Store Manager Chinook CentreCalgary, ABClub Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.OverviewThe Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location.ResponsibilitiesLeadership AttributesDeliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirementsFoster a positive team environment by empowering members to participate and cooperate on store initiativesDrive employee engagement through consistent recognition and providing training to improve on performanceInnovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline resultsProvide department insight related to the customer experience and communicates information to district team and corporate officeCustomer ExperienceEnsure customer service levels are met and exceeded beyond expectations at every opportunityLead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team developmentEnsure that customer and employee experience are prioritized over workload or taskingMotivate and coach store team to achieve personal and store sales goalsMonitor sales floor and zone coverage to drive sales and maintain customer focusBuild repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executedEnsure store teams receive customer service & product knowledge training to strengthen selling skillsModel and ensure dress code complianceAchieve personal SPH goals*People & DevelopmentRecruit quality high level management candidatesContribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goalsEnsure management and service associates clearly understand and meet job expectationsSchedule and facilitate training sessions where needed to develop individual and overall team skills and abilitiesCoach and mentor staff to achieve optimal results including succession planning for current and future positions.Lead new hire on-boarding and trainingVisual Presentation/Store MaintenanceEnsure store meets visual merchandising and maintenance standardsEnsure brand Integrity is reflected to the customer through enhancements in presentation, product, and peopleTrain and support store team in the planning and supervision of store flips and regular merchandising needsEnsure store works to merchandising/flip calendarsProvide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunitiesFoster effective partnership with respective District/Visual/Regional visual manager to align on company initiativesFinancialLead the stores’ business planning processAchieve or exceed financial plans through effective planning and managementAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goalsEnsure disciplined control of all store expenses including payroll, supplies, and other controllable expensesInventory ManagementTo contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investmentsMaximize on hand inventory by focusing on selling what we own today and actively communicating inventory needsTrain managers and sales associates in inventory management and supervise physical inventory countTrain, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standardsEnsure operational integrity & asset protection compliance in day to day operations & practicesSkills and RequirementsRequires 3+ years store management experienceComputer proficiency with MS Office; Outlook, Excel, WordExcellent interpersonal skills supporting a team environmentExcellent English communication - verbal and writtenExcellent time management/project skillsStrong planning and organizational skills with a sense of priority for deadlines and attention to detailPhysical Demands:Hours/days of work can be varied due to the demands of the businessMust be able to work shift standing and walking and able to lift approx. 20 lbs.Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.