Senior Operations Manager
2 days ago
**The role will require to work onsite in Waterloo, ON regularly (possibly daily)**PURPOSE:The Senior Operations Manager is responsible for overseeing and coordinating the operational activities of multiple client programs, ensuring the achievement of performance objectives, quality standards, and client satisfaction. This role involves leading a team of Operations Managers and Team Leaders while collaborating with the leadership team to drive operational excellence and continuous improvement.PRINCIPAL DUTIES AND RESPONSIBILITIES:Leadership and Team Management:Provide leadership, guidance, and mentorship to a team of Operations Managers and Team Leaders.Collaborate with subordinate managers to ensure program productivity, quality, and customer satisfaction/client performance objectives are consistently met.Foster a culture of teamwork, accountability, and excellence among all levels of the operational team.Operational Excellence:Collaborate with Operations Managers to ensure that client KPIs and company performance expectations are consistently met and improved upon.Monitor operational reports regularly, identify areas of deficiency, and develop and implement action plans to address issues.Client and Stakeholder Communication:Maintain open and effective communication with clients, conveying their goals and performance metrics to the operational team to ensure a high level of customer service.Regularly update the Site Director and other members of the management team on current operational performance, escalating issues in real-time, including financial, performance, and human resources matters.Talent Development:Oversee the coaching and development of direct reports, focusing on skill acquisition and refinement.Conduct regular performance reviews and one-on-one meetings with Operations Managers and Team Leaders to evaluate their performance against KPIs.Performance Improvement / Problem Resolution:Drive the team to exceed department goals and objectives by identifying opportunities for process improvement, cost reduction, and overall operational efficiency.Proactively address operational challenges, seeking innovative solutions to enhance performance, efficiency, and client satisfaction.Continuous Learning:Stay informed about industry trends, emerging technologies, and best practices in operations management, sharing this knowledge with the team to drive innovation and improvement.
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Senior Operations Manager
9 hours ago
Waterloo, Canada HGS Full time**The role will require to work onsite in Waterloo, ON regularly (possibly daily)** PURPOSE: The Senior Operations Manager is responsible for overseeing and coordinating the operational activities of multiple client programs, ensuring the achievement of performance objectives, quality standards, and client satisfaction. This role involves leading a team of...
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Senior Operations Manager
7 minutes ago
Waterloo, Canada HGS Full time**The role will require to work onsite in Waterloo, ON regularly (possibly daily)** PURPOSE: The Senior Operations Manager is responsible for overseeing and coordinating the operational activities of multiple client programs, ensuring the achievement of performance objectives, quality standards, and client satisfaction. This role involves leading a team of...
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Senior Operations Manager
3 days ago
Waterloo, Ontario, Canada HGS Full time US$80,000 - US$140,000 per year**The role will require to work onsite in Waterloo, ON regularly (possibly daily)**PURPOSE:The Senior Operations Manager is responsible for overseeing and coordinating the operational activities of multiple client programs, ensuring the achievement of performance objectives, quality standards, and client satisfaction. This role involves leading a team of...
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Support Specialist B2B
2 weeks ago
Waterloo, Ontario, Canada FID-Manager Full time $36,000 - $42,000 per yearFid-Manager7 days agoWaterloo, Ontario€3,000 - €3,500/monthSenior Levelfull_timeTop BenefitsCompetitive monthly salary €3,000-€3,500Company car with fuel cardMobile phone and laptop providedAbout the roleJoin ons team als Helpdesk Medewerker bij FID-Manager Ben jij op zoek naar een uitdagende en veelzijdige functie in een groeiend bedrijf waar...
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General Manager
1 week ago
Waterloo, Canada Sienna Senior Living Full timeIf you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The General Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members. As a General Manager Your typical day will...
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Senior Operations Manager
2 days ago
Waterloo, ON, Canada HGS Full time**The role will require to work onsite in Waterloo, ON regularly (possibly daily)** PURPOSE: The Senior Operations Manager is responsible for overseeing and coordinating the operational activities of multiple client programs, ensuring the achievement of performance objectives, quality standards, and client satisfaction. This role involves leading a team of...
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Manager, Finance and Operations
2 weeks ago
Waterloo, Canada University of Waterloo Full timeOverview: The Manager, Finance and Operations (MFO) is accountable to the Associate Vice-President, Innovation to provide financial management, operations management, and strategic planning support to WatSPEED. The incumbent is accountable for the integrity of WatSPEED financial reporting, and to ensure financial data is processed and recorded in accordance...
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Manager, Advancement Operations
2 weeks ago
Waterloo, Canada University of Waterloo Full timeAt the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of...
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Operational Risk Manager
7 days ago
Waterloo, Canada Definity Financial Corporation Full timeT he Manager, Operational Risk Oversight is responsible for the operational risk management program to identify, assess, mitigate, govern and report on Definity's operational risks. In delivering on the operational risk management program, the Manager, Operational Risk Oversight works closely with SVPs, Business Unit heads, and management across the company...
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Office Manager
1 week ago
Waterloo, Canada Sienna Senior Living Full timeIf you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Office Manager is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As an Office Manager your typical day will impact in the following...
