Account Manager

1 day ago


montréal, Canada Auxo | Growth Partner Full time

Account ManagerLocation: Montreal (Hybrid)Salary: TBDType: Full timeAuxo is hiring an Account Manager for a fast growing AI company helping SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long term success, and help them get maximum value from a powerful suite of AI driven products.This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion.What You Will DoServe as the day to day point of contact for customers and build strong, long lasting relationshipsRun performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomesIdentify upsell and expansion opportunities across the product suitePartner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needsCreate scalable processes, communication cycles, and playbooks that support long term customer successMaintain a deep understanding of the product and guide customers on best practices to maximize valueWho You AreExperience in Account Management, Customer Success, or other client facing rolesStrong interpersonal skills and the ability to build trust easilyHighly organized with the ability to manage a large book of business independentlyComfortable owning revenue related responsibilities such as upsells and expansionsCollaborative and proactive in communicating customer feedback internallyExcited about AI and motivated to help SMBs adopt new technologyNice to HaveExperience with marketing or sales softwareFamiliarity with ads, SEO, or digital growth toolsBackground working with SMB customers


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