Customer Operations Manager
2 weeks ago
Company OverviewBroda Seating is a leading North American manufacturer specializing in long-term care positioning and mobility chairs. Founded in 1981, we are dedicated to providing unparalleled patient comfort, safety, and durability. With a strong presence in both the Canadian and U.S. healthcare markets, we are committed to continuous innovation and excellence.Due to growth, we are seeking a strategic and process-driven Sales Operations Manager to lead our Inside Sales and Customer Success teams. This role is pivotal in optimizing sales performance, enhancing customer experience, and driving operational excellence through systems and process innovation. The ideal candidate will have a strong background in sales operations, team leadership, and system process implementation.Key ResponsibilitiesTeam LeadershipManage and mentor Inside Sales and Customer Success teams.Set clear performance goals and KPIs aligned with company objectives.Foster a collaborative and high-performance culture.Collaborate with marketing, product, supply chain, and finance to ensure alignment across demand generation, pricing, and go-to-market strategies.Systems & Process OptimizationLead the design and enhancement of sales and customer success processes within Microsoft BC.Ensure data integrity and system efficiency across CRM and ERP platforms.Partner with IT and Finance to streamline order-to-cash and customer lifecycle processes.Customer Success EnablementSet the vision and direction for the customer success function, including onboarding, engagement, retention, and expansion.Act as a bridge between sales, customer success, product, supply chain, marketing, and finance teams.Drive initiatives to improve customer retention, satisfaction, and expansion.Implement feedback loops and success metrics to measure customer outcomes.Support onboarding and training programs for new and existing customers.Qualifications5+ years of experience in sales operations, customer success, or related roles.Proven leadership experience managing cross-functional teams in multiple regional areas.Strong proficiency in Microsoft Dynamics 365 Business Central or similar ERP/CRM systems.Excellent analytical, organizational, and communication skills.Ability to thrive in a fast-paced, evolving environment.Preferred SkillsExperience with durable medical goods and/or B2B sales environments.Familiarity with sales enablement tools and customer success platforms.Project management certification or experience is a plus.Bring your talent. Build your career. Grow with us.
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Customer Operations Manager
4 days ago
Waterloo, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for energetic, customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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Customer Operations Program Manager
1 week ago
Waterloo, Canada Open Text Corporation Full time**Req id**:30716- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.- - The Customer Operations Program Manager provides a single...
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Customer Operations Program Manager
1 week ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Customer Operations Program Manager provides a single point of contact while driving the...
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Customer Operations Program Manager
1 day ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...
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Customer Operations Project Manager
5 days ago
Waterloo, Canada Open Text Corporation Full time**Customer Operations Project Manager**: - Req id: 32563- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich...
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Operations Manager
2 weeks ago
Waterloo, Canada Pool Solutions Full timeJob Summary: Duties and Responsibilities: - Develop and implement operational policies and procedures to ensure the company operates efficiently and effectively - Manage and oversee scheduling and dispatching of pool service technicians to ensure that services are delivered in a timely and efficient manner - Manage customer service operations, including...
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Operations Manager
3 days ago
Waterloo, Canada Grote Electronics Full time**Job Title: Operations Manager** **Reports to: Director of Engineering & Operations** **Job Role/Summary**: Direct and manage all plant operations with overall responsibilities for production, maintenance, receiving/shipping, warehouse and other plant related activities. Formulates plan and directs those departments responsible for planning, manufacture and...
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Customer Operations Manager
2 weeks ago
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada Broda Full timeCompany OverviewBroda Seating is a leading North American manufacturer specializing in long-term care positioning and mobility chairs. Founded in 1981, we are dedicated to providing unparalleled patient comfort, safety, and durability. With a strong presence in both the Canadian and U.S. healthcare markets, we are committed to continuous innovation and...
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Customer Operations Manager
2 weeks ago
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada Broda Full timeCompany OverviewBroda Seating is a leading North American manufacturer specializing in long-term care positioning and mobility chairs. Founded in 1981, we are dedicated to providing unparalleled patient comfort, safety, and durability. With a strong presence in both the Canadian and U.S. healthcare markets, we are committed to continuous innovation and...
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Customer Success Manager
3 days ago
Waterloo, Canada eSentire Full timeAbout eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...
