Current jobs related to Customer Service Specialist for Debt Collections - Toronto, Ontario - Equitable Bank

  • Collections Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Toyota North America Full time

    About UsToyota North America is a leading financial services provider in Canada, offering retail, leasing, and wholesale financial services to Toyota and Lexus dealerships and customers. As a member of Toyota Financial Services Corporation, we are committed to delivering best-in-class customer experiences in an innovative, collaborative, and team-focused...

  • Debt Recovery Specialist

    3 weeks ago

    Toronto, Ontario, Canada Kronis, Rotsztain, Margles, Cappel LLP Full time

    Kronis, Rotsztain, Margles, Cappel LLP is seeking a highly skilled Debt Recovery Specialist to join our team.About the RoleWe are looking for an individual who is experienced in contacting consumers to negotiate payment of outstanding accounts. The successful candidate will have excellent communication skills and be able to work under...

  • Senior Debt Recovery Specialist

    3 weeks ago

    Toronto, Ontario, Canada Equitable Bank Full time

    Company OverviewAt Equitable Bank, we strive to be a leader in the financial services industry. Our innovative approach and commitment to excellence have earned us a reputation as one of the top FinTechs in Canada.Compensation PackageWe offer a competitive salary ranging from $65,000 to $85,000 per year, depending on experience, plus a discretionary bonus,...

  • Customer Collections Specialist

    4 weeks ago

    Toronto, Ontario, Canada Equitable Bank Full time

    Key ResponsibilitiesReview and monitor assigned accounts and all applicable collection reports in accordance with debt collection practices and privacy regulations.Handle all outbound and inbound collection calls within stipulated timelines in a professional manner.Respond to all electronic correspondence within set timelines.Establish and record reason for...

  • Collections Manager

    4 weeks ago

    Toronto, Ontario, Canada Toyota North America Full time

    Company OverviewToyota North America is a leading provider of financial services to Toyota and Lexus dealerships and customers across Canada.The company operates as a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with its Canadian operation headquarters in Markham, Ontario.We are...

  • Financial Services Collections Specialist

    3 weeks ago

    Toronto, Ontario, Canada Equitable Bank Full time

    Job OverviewWe are seeking a skilled and experienced Financial Services Collections Specialist to join our team at Equitable Bank.Key Responsibilities:Review and monitor assigned accounts and all applicable collection reports.Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt...

  • Experienced Debt Collector

    3 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    About Us:We are a leading financial services company in Canada, dedicated to providing exceptional customer service. At Total Credit Recovery, we're committed to helping our clients recover outstanding debts in a professional and respectful manner.Our Opportunity:As a Senior Collections Representative, you'll play a key role in our team's success. Your...

  • Debt Recovery Specialist

    4 weeks ago

    Toronto, Ontario, Canada Kronis, Rotsztain, Margles, Cappel LLP Full time

    We are seeking a highly organized and detail-oriented Collections Officer to play a crucial role in our debt recovery efforts.Responsibilities:Contact customers to negotiate payment of outstanding accounts for external bank clients;Assist in determining whether to settle claims and/or commence legal action;Maintain and update client files;Handle large...

  • Customer Service and Collection Specialist

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Collection Specialist to join our team at Scotiabank. As a key member of our collection department, you will be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses.About the RoleThe successful candidate will conduct...

  • Debt Solutions Specialist

    3 weeks ago

    Toronto, Ontario, Canada BDO Canada Full time

    BDO Canada is a firm that prioritizes positive relationships with its employees and clients. Our professionals provide exceptional service, helping clients with advice and insight they can trust. This fosters an award-winning environment that encourages personal and professional growth.Job OpportunityWe are seeking an Insolvency Advisor to join our Personal...

  • Technical Support Specialist

    4 days ago

    Toronto, Ontario, Canada Common Collections Full time

    Join Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...

  • Collection Services Specialist

    3 weeks ago

    Toronto, Ontario, Canada OCAD University Full time

    OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we work, stand and create.We are seeking a highly skilled Collection Services Specialist to join our Library Services team. This role is responsible...

  • Collections Specialist

    4 weeks ago

    Toronto, Ontario, Canada Meridia Recruitment Solutions Full time

    Collections SpecialistMaintain the timely and professional follow-up/collection of outstanding accounts for an assigned portfolio of lawyers.Key responsibilities include monitoring and maintaining the aged AR portfolio while achieving target departmental goals and KPIs.Utilize excellent communication skills to contact clients regarding past-due payment of...

  • Capital Advisory Expert, Debt Financing Specialist

    3 weeks ago

    Toronto, Ontario, Canada BDO Full time

    About UsBDO is a firm built on a foundation of positive relationships with our people and clients. Our professionals provide exceptional service, helping clients achieve their goals through trusted advice and insight.Job OverviewWe are seeking an Experienced Associate, Capital Advisory to join our team in Toronto. As a key member of our Capital Advisory...

  • Customer Service Representative, Debt Recovery

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Role OverviewThe ScotiaHelps Advisor, Front End is a key role within the collections team, responsible for maximizing collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts.Key ResponsibilitiesCustomer Fulfillment/ExperienceProvide human, straightforward, and knowledgeable service...

  • Debt Recovery Specialist

    4 weeks ago

    Toronto, Ontario, Canada Farber Full time

    We are seeking an experienced Administrative Clerk to join our team at Farber, a reputable debt solution provider. As an Operations Clerk, you will play a vital role in helping individuals and businesses overcome financial challenges.Your key responsibilities will include: Sending initial notices to creditors for summary bankruptcy and consumer proposal...

  • Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Collections Specialist

    3 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    About Total Credit RecoveryTotal Credit Recovery is a dynamic financial services company with a strong presence in Canada, boasting over 550 employees across four offices. We are currently seeking highly motivated and experienced professionals to fill the role of Customer Service Collections Representative.Job OverviewThis position involves coordinating...

  • Senior Debt Investment Manager

    3 weeks ago

    Toronto, Ontario, Canada Uncapped Full time

    About the RoleAs a Senior Debt Investment Manager at Uncapped, you will play a pivotal role in leading our debt investment strategy, driving growth, and achieving success.About UsWe are Uncapped, a forward-thinking company dedicated to empowering entrepreneurs through innovative financing solutions. Our team is passionate about making a lasting impact on the...

  • Collection Specialist

    3 weeks ago

    Toronto, Ontario, Canada Transworld Systems Canada Inc. Full time

    Job TitleCollection SpecialistAbout the RoleWe are seeking a highly skilled Collection Specialist to join our team at Transworld Systems Canada Inc. This is a permanent position offering 40 hours of work per week.ResponsibilitiesThe primary responsibility of this role will be to collect payments from clients in accordance with company policies and...

Customer Service Specialist for Debt Collections

1 month ago

Toronto, Ontario, Canada Equitable Bank Full time

The Role

  • Monitor assigned accounts and all applicable collection reports to identify payment trends.
  • Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.
  • Respond to all electronic correspondence within set timelines, ensuring timely follow-up on payment arrangements.
  • Evaluate accounts to establish reason for past due status and negotiate payment arrangements to bring accounts current.
  • Collaborate with other departments to ensure satisfactory collection and payment results, such as payment date/payment frequency changes and deferral requests.
  • Work closely with Residential and commercial Renewals teams to achieve resolution on loans past maturity, following up on exceptions due to refinances.
  • Maintain detailed and accurate notes of all correspondence, payment arrangements, communications, and matters of interest on debt collection system.
  • Update mortgage system with any information pertaining to clients or loans.
  • Understand and follow policies, guidelines, and procedures.
  • Prepare specific reports on assigned categories on a monthly basis.

About You

  • A diploma program in a related discipline and a minimum of 2 years of collections experience are required.
  • 2 years' experience in a financial service industry is also a requirement.
  • Strong communication, problem-solving, and analytical skills are necessary.
  • Strong negotiation skills are required.
  • The incumbent must be able to show empathy while remaining strong and thick-skinned.
  • Ability to work independently and adapt to a fast-changing environment is essential.
  • PPlus and XRS system knowledge is an asset.
  • Proficiency in MS Outlook, MS Word, and Excel is required.
  • Strong attention to detail with an eye for accuracy is necessary.
  • Ability to balance multiple priorities simultaneously is required.
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • The incumbent must work well in a team environment.
  • Strong organizational skills are required.
  • Experience with HELOC (Home Equity Line of Credit) is preferred but not required.

About Us

  • Equitable Bank offers a competitive discretionary bonus, market-leading RRSP match program, and comprehensive benefits package.
  • A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience.
  • The incumbent will work in a hybrid environment, spending in-office time at Equitable Bank's additional office space located at 351 King Street East, Toronto, ON.