Customer Service Liaison

2 weeks ago


Sudbury, Ontario, Canada beBee Professionals Full time $32,000 - $48,000

We are seeking a dedicated Customer Service Liaison to join our team in Greater Sudbury, Canada. In this role, you will provide top-notch service to our customers, addressing their inquiries and resolving any issues they may encounter.

Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat, providing timely and effective solutions.
  • Offer expert information about products and services, meeting customer needs and expectations.
  • Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.
  • Document customer interactions and feedback, utilizing insights to improve service processes.
  • Collaborate with team members to enhance service delivery and efficiency.
Requirements:
  • A high school diploma or equivalent; additional education is an asset.
  • Prior experience in customer service or a related field, demonstrating a strong understanding of customer needs.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in customer service software and tools, with a willingness to learn and adapt.
Compensation and Benefits:
  • A competitive hourly wage ($18-$22 per hour) and performance-based bonuses.
  • A comprehensive health benefits package, including medical, dental, and vision coverage.
  • Opportunities for career advancement, with a focus on employee growth and development.
  • A supportive work environment that fosters teamwork and collaboration.
  • Employee discounts and perks, enhancing overall job satisfaction.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for the Customer Service Liaison position in Greater Sudbury.


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