Customer Service Liaison
2 weeks ago
We are seeking a dedicated Customer Service Liaison to join our team in Greater Sudbury, Canada. In this role, you will provide top-notch service to our customers, addressing their inquiries and resolving any issues they may encounter.
Key Responsibilities:- Handle customer inquiries via phone, email, and chat, providing timely and effective solutions.
- Offer expert information about products and services, meeting customer needs and expectations.
- Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.
- Document customer interactions and feedback, utilizing insights to improve service processes.
- Collaborate with team members to enhance service delivery and efficiency.
- A high school diploma or equivalent; additional education is an asset.
- Prior experience in customer service or a related field, demonstrating a strong understanding of customer needs.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in customer service software and tools, with a willingness to learn and adapt.
- A competitive hourly wage ($18-$22 per hour) and performance-based bonuses.
- A comprehensive health benefits package, including medical, dental, and vision coverage.
- Opportunities for career advancement, with a focus on employee growth and development.
- A supportive work environment that fosters teamwork and collaboration.
- Employee discounts and perks, enhancing overall job satisfaction.
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for the Customer Service Liaison position in Greater Sudbury.
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