Cloud Migration Technical Architect

1 week ago


Ottawa, Ontario, Canada S.i. Systèmes Full time

We are seeking a seasoned Senior Technical Architect to lead the design and validation of a solution for an on-prem contact center system to cloud migration project for a large federal department.


Key Responsibilities:

  • Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents, ensuring optimal traffic flow and service quality.
  • Establish a lab environment for the Proof of Concept.
  • Contribute to the migration plan, methodology, and process development for CCaaS transformation.
  • Update the inventory on the production system and prepare comprehensive documentation.
  • Develop the security design document (SDD), high-level design document (HLD), and present the solution to the Architecture Review Board for approval.
  • Collaborate with cross-functional teams to meet tight project timelines.

Requirements:

  • Proven experience in migrating on-prem contact centers to cloud-based solutions.
  • Extensive knowledge of cloud connectivity models for CCaaS solutions and cloud environments (Azure, AWS, etc.).
  • Experience in large-scale contact center migrations (100+ call flows) in multiple regions.
- Valid Enhanced Reliability Clearance



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