Chiropractic Practice Receptionist

4 days ago


Whitby, Canada Brock St. South Chiropractic Full time

We are seeking a dynamic and organized individual to join our team at Brock St. South Chiropractic as a Medical Receptionist.

About the Role

This is a full-time position responsible for providing exceptional customer service, managing patient accounts, and performing various administrative tasks.

Key Responsibilities
  • Answer phone calls in a professional and polite manner, providing information about our services as needed
  • Register and maintain patient accounts, including obtaining and updating personal and financial information
  • Call patients to confirm appointments, reschedule missed appointments, and re-book patients
  • Maintain a log of patient appointments and contact insurance companies on behalf of patients
  • Inform patients of any outstanding balances and request payment
  • Perform various clerical duties, such as filing, photocopying, collating, and faxing
  • Receive and sort mail, deliveries, and couriers
  • Handle and reconcile petty cash and insurance payments
  • Maintain patient waiting areas and front-desk areas in an organized and neat manner
Requirements
  • Excellent communication skills and ability to interact with people in a positive and courteous manner
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Organizational, multitasking, prioritization, and time management skills
  • Experience with billing procedures for private health insurance, Telus Health Portal, HCAI, and WSIB
  • Experience with Universal software or equivalent
  • Able to work Mon & Wed 9:00am-6:30pm and Fri 9:00am-2:00pm, with hours increasing shortly
Compensation

The estimated salary for this role is $45,000 - $55,000 per year, based on industry standards and location.



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