Global Talent Operations Strategist

3 days ago


Vancouver, British Columbia, Canada ServiceTitan Full time

Transforming Recruitment Processes for Global Excellence

The role of Senior Specialist, HR Operations at ServiceTitan is instrumental in expanding the scope of Talent Operations and Support Operations functions. This position will focus on designing, building, automating, and optimizing infrastructure to support exceptional recruiter, candidate, and employee experiences. If you excel at process implementation, optimization, and leadership – this could be your perfect fit.

This position is deeply integrated with our Support Operations team, which collaborates with Talent Acquisition, People Operations, and other departments globally.

Main Responsibilities:

  • Continuously evaluate and enhance recruiting processes to boost efficiency and effectiveness, ensuring a positive candidate experience.
  • Promote cross-functional collaboration (Legal, HR Technology, Total Rewards) to introduce innovative processes.
  • Identify and implement operational efficiencies and automation throughout the recruitment lifecycle, streamlining existing manual procedures.
  • Partner with TA managers and leaders to standardize and optimize global processes.
  • Lead position management tracking and improvements in Workday.
  • Manage TA system renewals, vendor relationships, and assessments.
  • Provide reporting services for TA Ops & TA (ad hoc requests).
  • Supervise a team of 4 Recruiting Coordinators.

Requirements and Qualifications:

  • A minimum of 3-5 years of experience in People Operations, preferably supporting HR/TA transactions and partnerships.
  • A track record of driving cross-functional projects and programs, with experience in system implementation.
  • Strong analytical skills and experience with data analysis and reporting.
  • Proficiency in Workday and other scheduling tools.
  • Excellent organizational and project management abilities.
  • Experience managing coordinating teams.
  • Ability to thrive in a fast-paced, global environment with adapting priorities.

Your Compensation Package:

We offer a comprehensive compensation package that includes an estimated annual salary range of $85,000 - $127,000 CAD for candidates residing in Canada, along with an annual bonus, equity, and a holistic suite of benefits tailored to meet the diverse needs of our employees.

About Us:

We're a company that values individuality and uniqueness. We believe that diverse perspectives from all walks of life enrich our product and culture. We welcome applications from underrepresented groups and are committed to fair and equitable compensation for all our employees. Our goal is to foster an inclusive work environment where everyone can grow and thrive.



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