Operations Support Specialist
3 weeks ago
We are seeking a skilled Operations Support Specialist to join our team at Enbridge. This role will be responsible for providing day-to-day functional support related to meter reading, billing, financial invoicing, customer management module issues, work order integration, and service address issues that impact our ability to bill over three million customers each month.
This is an exciting opportunity to work in a fast-paced environment with a diverse team. As an Operations Support Specialist, you will manage system change request intake and prioritization, provide subject matter expertise, support, and testing for system change solutions, and understand the business processes and system functionality to ensure the system meets business requirements.
The ideal candidate will have a related university degree and minimum of seven years of directly related experience or equivalent combination of formal education, certification, and experience. Technical knowledge of EGI CIS (SAP ISU), Kubra, Maximo, Service Now, ALM, and FCS is required. Business knowledge in Customer Care/CIS end-to-end processes such as Meter Reading, Device Management, Call Center Operations, CMM, Collections, Dist. Ops, and MyAccount is also essential.
In this role, you will work closely with stakeholders, partners, and vendors to drive system improvements that increase customer satisfaction and improve productivity. You will also communicate effectively with a wide range of stakeholders, both verbally and in writing, and provide 7x24 on-call support for the execution of the Customer Information System batch runs.
Enbridge offers a competitive salary ranging from $120,000 to $180,000 per year, depending on experience, as well as opportunities for growth, a comprehensive benefits package, and generous time off. We are committed to diversity and inclusion and are an equal opportunity employer.
This role may involve some periodic travel, but we offer a flexible work arrangement, known as FlexWork, which allows eligible employees to work variable daily schedules with a flexible start or end time, opt for a compressed workweek schedule, or work from home on Wednesdays and Fridays.
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