Customer Success Director

1 week ago


Montreal, Quebec, Canada Talentuch Full time

Talentuch is a renowned Canadian company that specializes in delivering top-notch CRM solutions to businesses across various industries. With over 300 successful customer relationship management (CRM) implementations under its belt, the company continues to excel in providing innovative solutions to its clients.

Job Overview

We are seeking an exceptional Customer Success Director to lead and direct all implementation efforts from project inception to completion, encompassing support. The ideal candidate will be responsible for managing client onboarding, sales hand-off to delivery, consulting practice, technology practice, including configuration, development, and integration.

Skill Requirements
  • 10+ years of experience in Professional Services roles with demonstrated growth and increasing responsibility.
  • 7+ years leading Professional Services practice/book of business in a fast-paced environment with proven success tracking P&L.
  • Comfortable leading pre/post sales discussions with all levels of customer resources, technical to executive.
  • Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.).
  • Demonstrated ability to manage multiple projects simultaneously, with excellent time management skills.
  • Prior experience writing SOW's and leading implementations.
  • Comfortable with JIRA, Tempo, and CRMs (Creatio and Microsoft).
  • Attention to detail and takes pride in quality of work delivered.
  • Extensive experience in managing people, including mentoring and leadership skills.
  • Managing people of diverse backgrounds.
  • Experience in consulting.
  • Experience in escalation handling and management.
  • Project management expertise and agile delivery.

The salary for this position is estimated to be between $120,000 and $180,000 per annum, depending on qualifications and location. This figure is based on industry standards and location-specific factors.

Talentuch offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, please consider applying for this exciting opportunity.



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