Guest Service Host

2 weeks ago


Kelowna, British Columbia, Canada Prestige Beach House Kelowna Full time
Job Description

We are seeking a Guest Service Host to join our team at Prestige Beach House Kelowna.

Job Summary

The Guest Service Host is responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the overall quality of our hotel's facilities and services.

Responsibilities
  • Guest Services: Register arriving guests, assign rooms, process group arrivals and departures, take, cancel and change room reservations, provide information on hotel facilities and services, and respond to guest inquiries.
  • Front Desk Operations: Balance cash, complete balance sheets, cash reports, and related forms, maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Customer Service: Provide general information about points of interest in the area, contact customers to deliver requested wake-up calls, and offer exceptional customer service to ensure guest satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Conditions: Fast-paced environment, standing for extended periods, work under pressure, attention to detail, and ability to work effectively in a team.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral communication, flexibility, judgement, organized, reliability, and team player.
Benefits
  • Will Train: We offer comprehensive training to help you develop your skills and knowledge.
  • Schedule: 30 to 40 hours per week, seasonally available.
  • Language: English language required.
Compensation

We offer a competitive salary range of $45,000 to $60,000 per year, depending on experience. This estimate is based on industry standards and takes into account the level of responsibility, required skills, and qualifications for this role.


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